Food and Beverage Operations Supervisor

hace 7 días


Palma, Baleares, España Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons:

Four Seasons is driven by our exceptional team. We are a diverse group of individuals who strive for excellence, continuously seeking to elevate our standards and treat one another with respect and kindness. Our staff across the globe crafts unforgettable experiences for our guests, residents, and partners through a dedication to luxury infused with genuine warmth. We understand that the key to empowering our team to deliver these remarkable guest experiences lies in fostering a world-class employee experience and a supportive company culture.

At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether you collaborate with us, stay with us, or explore with us, we believe our mission is to create lasting impressions that resonate throughout a lifetime. This stems from our conviction that life is enriched when we genuinely connect with the people and the world around us.

About the role:

We are currently seeking a skilled and innovative Food and Beverage Operations Supervisor to join our pre-opening team. Reporting to the Restaurant Assistant Manager, you will play a crucial role in supporting the daily operations of our Food and Beverage department.

Key Responsibilities:

The ideal candidate for the Food and Beverage Operations Supervisor position will possess a unique talent and enthusiasm for ensuring that you and your team consistently uphold the highest standards, placing our culinary offerings at the heart of the guest experience. You should bring extensive Food and Beverage expertise from luxury hospitality settings, a commitment to nurturing team development, and a creative spirit that infuses energy and personal flair into all dining experiences. Your responsibilities will include:

· Creating and maintaining an elegantly appointed atmosphere, with a dedicated staff focused on delivering an attentive and distinctive experience for all meal periods.

· Greeting and seating guests with a friendly demeanor, ensuring a pleasant dining experience throughout.

· Overseeing the effective management of the dining room.

· Managing reservations and seating arrangements in accordance with service standards.

· Ensuring the application of correct and consistent service techniques across various meal periods.

· Anticipating the needs for materials and supplies, ensuring their availability.

· Monitoring the usage of all food and beverage items, as well as the appropriate use of equipment and service tools.

· Observing the daily condition of all physical facilities and equipment in the restaurant, making recommendations for improvements as necessary.

· Collaborating with other departments to ensure a cohesive team of professionals.

· Ensuring a safe working environment for all restaurant employees, responding appropriately to any emergency or safety situation, and completing all accident reports promptly.

· Promoting positive public relations and addressing any guest complaints or concerns.

· Demonstrating a comprehensive understanding of all food and beverage items offered, including ingredients, preparation methods, and proper service, along with an expert knowledge of wines and spirits.

· Actively participating in all required meetings.

· Fostering teamwork and cultivating a harmonious working environment.

· Participating in all inventories related to the restaurant's operations.

· Utilizing the computer system for ringing, printing, and closing checks, as well as generating shift reports.

· Providing full support to the Restaurant Assistant Manager and assuming responsibility for the restaurant in their absence.

· Performing additional tasks or projects as assigned by hotel management.

Qualifications:

· Proficient in reading, writing, and speaking both Spanish and English.

· 1-2 years of experience in restaurant operations, with at least 1 year in Food & Beverage service.

· Familiarity with service standards and practices.

· Computer literacy is essential.

What we offer:

• Competitive salary and comprehensive benefits package.

• Exceptional training and development opportunities.

• Complimentary accommodation at other Four Seasons properties.

• Complimentary dry cleaning for employee uniforms.

• Complimentary meals for employees.

Schedule & Hours:

Full-time contract of 40 hours per week with rotating shifts from Monday to Sunday.

Candidates must possess the legal right to work in Spain and demonstrate fluency in both English and Spanish.



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