Guest Operations Coordinator

hace 5 meses

Madrid, España Ukio A tiempo completo

**About Ukio |**:
Ukio’s mission is to empower individuals to live where they want, when they want.

We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying furniture, security deposits, broker fees, etc. giving choice and flexibility to allow people to live where and when they want.

We are a Barcelona based startup with offices in Madrid, Lisbon, Berlin and Paris and soon we will conquer some more cities across Europe

Backed by Europe's best Venture Capital firms, the next year will be a critical phase in our growth as we look to further build out our team and expand into multiple new markets. We have successfully raised a Series A investment round that will help propel our growth throughout Western Europe.

**Our culture |**:
We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

**Role |**:
As a Guest Operations Coordinator you will directly assist our in
- house guests with their queries and requests related to their reservation. This may include, but not limited to: make recommendations for local experiences or things to do on their stay, resolve any questions, deal with any challenge they might be facing and bridge any relevant communication with the Operations Team. You will help the core team with the creation of new processes and procedures to optimize our modus operandi.

You’ll be given a high degree of autonomy and expected to deal with numerous challenges and opportunities along the way.

**Responsibilities |**:

- Manage entire guest experience from check-in to check-out which includes all guest communications and problem resolution;
- Coordinate facilities specialists for daily tasks to perform on occupied units;
- Manage and coordinate with third party service providers (i.e. plumbing, electricians, house cleaning, painters, carpenters etc.)
- Update the PMS (Property Management System) with all occurrences and key guest information
- Cross Sell additional services;
- Log and track every service request in the platform

**About you |**:

- Advanced level of English and Spanish
- 1 - 4 years experience working on front desk/reception of hotels or in Customer Experience role
- Strong analytical and problem-solving skills
- Comfortable working in cross-functional teams

**Ukio's life benefits |**:

- A challenging job at one of the fastest growing companies in Europe
- Competitive annual gross salary, to be determined in line with your knowledge and experience
- Bonus Scheme
- Private Insurance
- International working environment with many different nationalities
- Work with talented, committed and supportive teammates
- Team events and an amazing internal culture
- Breakfast in the office, fruits, nutrition bars, free coffee and popcorn for whenever you feel like it

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution

  • Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe're a dynamic startup disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. Our mission is to empower individuals to live where they want, when they want.We're backed by Europe's top Venture Capital firms and have successfully raised a Series A...

  • Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with a mission to empower individuals to live where they want, when they want. Our goal is to disrupt the traditional residential real estate market by providing fully furnished and artfully designed apartments for stays starting at one month.We remove all the hassle around finding a rental with no long-term contracts,...

  • Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with headquarters in Spain, aiming to revolutionize the residential real estate market. Our mission is to empower individuals to live where they want, when they want. We achieve this by providing fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental...

  • Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month,...

  • Guest Operations Coordinator

    hace 1 mes

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting...

  • Guest Operations Coordinator

    hace 1 mes

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.We provide fully furnished and artfully designed apartments for stays starting at one month,...

  • Hospitality Operations Coordinator

    hace 7 días

    Madrid, Madrid, España Sonder Inc. A tiempo completo

    We are looking for a Hospitality Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional guest experience by providing support with front desk operations, guest services, and maintenance requests. You will also assist with inventory management, quality audits, and other tasks as...

  • Junior Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with a mission to empower individuals to live where they want, when they want. Our innovative approach to the traditional residential real estate market provides fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental, giving choice and flexibility to...

  • Junior Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with a mission to empower individuals to live where they want, when they want. Our innovative approach to the traditional residential real estate market provides fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental, giving choice and flexibility to...

  • Junior Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup based in Spain, with a presence in several European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month, removing the...

  • Junior Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup based in Spain, with a presence in several European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month, removing the...

  • Guest Experience Coordinator

    hace 4 semanas

    Madrid, Madrid, España Melia Hotels International A tiempo completo

    Join Our Team at Meliá Hotels InternationalWe are seeking a highly motivated and experienced Guest Experience Coordinator to join our team at Meliá Hotels International. As a Guest Experience Coordinator, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional...

  • Guest Experience Coordinator

    hace 4 semanas

    Madrid, Madrid, España Melia Hotels International A tiempo completo

    Join Our Team at Meliá Hotels InternationalWe are seeking a highly motivated and experienced Guest Experience Coordinator to join our team at Meliá Hotels International. As a Guest Experience Coordinator, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with headquarters in Spain, expanding our presence in Europe and beyond. Our mission is to empower individuals to live where they want, when they want. We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month.We...

  • Store Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Accor Hotels A tiempo completo

    We are seeking a highly organized and detail-oriented Store Operations Coordinator to join our team at Accor Hotels. In this role, you will be responsible for establishing and maintaining seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.As a Store Operations...

  • Junior Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.We remove the hassle around finding a rental, with no long-term...

  • Junior Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.We remove the hassle around finding a rental, with no long-term...

  • Luxury Guest Experience Coordinator

    hace 1 día

    Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completo

    About Four Seasons Hotel MadridLocated in the heart of the capital, our hotel is a historic landmark with modern energy. With seven heritage buildings transformed into one dynamic destination, we offer an unparalleled luxury experience for locals and guests alike.The RoleWe are seeking a skilled Luxury Guest Experience Coordinator to join our team. As the...

  • Guest Operations Intern

    hace 1 mes

    Madrid, España Ukio A tiempo completo

    **About Ukio |**: We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's...