Customer Manager

hace 2 semanas

Madrid, España Otovo A tiempo completo

**Details**:

- _ European Operations Center _
- Operations
- Full-time

**About Otovo**

Are you looking for an opportunity to positively impact the world while working for a rapidly growing and innovative company? Look no further

Our mission is to make solar panels and batteries accessible to every European home by creating the easiest and most affordable way to go solar. We do this by connecting consumers who want solar panels or batteries with installer companies through our marketplace. As a result, we are revolutionizing how people think about renewable energy and helping create a more sustainable future.

Since our establishment in 2016, Otovo has rapidly scaled its marketplace beyond the Nordics and operates in thirteen European countries.

**About your role**:
Start: ASAP

Location: European Operations Center (Ríos Rosas 36, Madrid)

**Job Summary**:
As a Customer Manager at Otovo, you will manage customer relationships and ensure customer satisfaction. You will work closely with clients to understand their needs and provide them with solar energy solutions that meet their requirements. You will also manage customer accounts and maintain regular communication with clients.

**Key Responsibilities**:

- Be the voice of our company and the first point of contact for our customers. Answer their questions and make their day with your positive attitude.
- Develop and maintain positive relationships with customers
- Understand customer needs and provide them with solar energy solutions
- Manage customer accounts and maintain regular communication with clients
- Collaborate with operations and sales team to identify new business opportunities
- Provide support to customers throughout the PV installation process
- Address customer complaints and resolve issues on time
- Ensure customer satisfaction and promote customer loyalty
- Maintain customer records and update customer information as needed

**We offer**:

- The chance to be part of a success story positively impacting the planet.
- The security of an internationally successful business
- A Scandinavian company culture valuing trust, respect, equality, and teamwork. We believe in supporting our employees and fostering a positive work environment where everyone feels valued and appreciated.
- International Environment: Our company operates in multiple countries, and we have a diverse team from all over Europe. Working in our shared service center will allow you to interact with people from different cultures and backgrounds, which can broaden your perspective and enhance your cross-cultural communication skills.
- Growth Opportunities: We value our employees' contributions and recognize hard work and dedication. We believe in investing in our employees' development. As a project manager, you can learn new skills, take on new responsibilities, and advance your career within the company.
- Competitive Salary and Benefits: We offer a competitive salary package that includes benefits.
- Work-Life Balance: We understand the importance of a healthy work-life balance and offer flexible work arrangements, such as working from home.
- Dynamic Work Environment: Our shared service center is a fast-paced, dynamic environment that presents new challenges and opportunities for growth. We encourage creativity, collaboration, and innovation to drive our business forward.
- On-The-Job Training: We offer comprehensive on-the-job training that will provide the necessary skills and knowledge to succeed in your role. You will receive guidance and support from experienced colleagues who will help you grow and develop your skills.
- Open Door Policy: Our company has an open-door policy, meaning employees are encouraged to voice their ideas, concerns, and feedback.
- Team Building Activities: We regularly organize team-building activities to help our employees bond and collaborate more effectively.

**Requirements**:

- Excellent communication and interpersonal skills
- Proven experience as a customer manager or in a similar customer-facing role is a plus but not required
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of the solar energy industry is preferred but not required
- Fluency in one of the languages; German, Swedish, Dutch, Flemish, French, Italian. More than one language is a plus.
- English working proficiency required

Overall, Otovo is looking for a Customer Manager with strong communication and interpersonal skills, experience in a customer-facing role, and the ability to work independently in a fast-paced environment. This is the right job if you have these qualifications and are looking for an exciting opportunity to manage customer relationships and promote customer satisfaction.

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