Customer Success Manager
hace 1 mes
**Company Description**:
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
We are looking for a Customer Success Manager to drive customer satisfaction and loyalty through a strong relationship. As a Customer Success Manager you leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You help customers discover new features and enable them to become long-term users.
**What will you do**
- Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
- Be the Voice of the customer, encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
- Deliver added value services to leverage product value, product usage expansion and generate use cases
- Identify and drive new sales opportunities (up/cross sell) in cooperation with your colleague of Account Management
- Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
- Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights
- Establish regular cadence with customers to measure progress against the Customer Success Plan and to identify new asks and/or wants on behalf of the customer
- Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers
- Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead into decisions
- decisions
**Qualifications**:
- Minimum of 2 years of experience with ERP (U4ERP a plus) on Finance or Human Resources
- Excellent communication and relationship management skills and fluent in **English **and** Norwegian** (verbal and written) Other Nordic languages a plus
- Passion to build strong customer satisfaction
- Takes high degree of ownership over their work
- Clear communicator with professional presence with empathy and enthusiasm
- Ability to lead through influence and trust
- Experience in a similar customer centric role generating cloud software customer value with quick time to value
- Technically literate and familiar with customer engagement technologies, best practices and trends
- A Bachelors or Master degree in a relevant field
**Additional Information**:
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. A challenging international environment with enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results.
**Videos To Watch**:
**Job Location**:
-
Customer Success Manager
hace 4 semanas
Madrid, España MotorK A tiempo completoMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the...
-
Customer Success Manager
hace 4 semanas
Madrid, España DEEPKI A tiempo completoFounded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet. Deepki is the only company offering a fully populated ESG data...
-
Customer Success Manager
hace 4 semanas
Madrid, España Board International A tiempo completoAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
hace 1 mes
Madrid, España Dalux A tiempo completo**Customer Success Manager** Primero, ¿quién diablos es Dalux? Dalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores,...
-
Customer Success Manager
hace 1 mes
Madrid, España Cobee A tiempo completo**About Us & Our Culture**: We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compensated at work**. As we fight for that vision, **we truly believe that we can...
-
Customer Success Manager Italy
hace 1 mes
Madrid, España TWENIX PLATFORM S.L A tiempo completo**¡Hola !**: ¿Te suena la imagen del típico/a profesional que lleva años estudiando inglés en la empresa pero aún tiembla cuando le toca hacer una presentación en inglés o reunión internacional con clientes? No pasa nada, esta es tu oportunidad para que no vuelva a pasar nunca más! **Twenix** somos una empresa tecnológica de e-learning B2B que...
-
Customer Success
hace 1 mes
Madrid, España Catenon A tiempo completo**FUNCTIONS**: Startup tecnológica en plena expansión y crecimiento está buscando incorporar a su equipo de Madrid un Customer Success Manager que reportará directamente al Director Comercial de la compañía. Requisitos: Perfil consultor Experiência en proyectos de implantación de soluciones tecnológicas o en inclusión de nuevos departamentos al...
-
Customer Success Manager
hace 2 días
Madrid, España Check Point Software Technologies Ltd. A tiempo completo**Why Join Us?**: As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies...
-
Customer Success Manager
hace 1 mes
Madrid, España Ucademy A tiempo completo**3,2,1 LET´S GO** **HOLA** **NO SERÁ UN TRABAJO NORMAL** En Ucademy no ofrecemos el típico trabajo de 08:00 a 15:00 h, en el que te dicen lo que tienes que hacer en todo momento, en el que repites día tras día las mismas tareas, en el que dices ya he terminado el trabajo, en el que el aburrimiento es tu compañero de fatigas y en el que el escaqueo...
-
Customer Success Manager
hace 5 días
Madrid, España Dalux A tiempo completoDalux es una empresa innovadora de Contech, que se compromete a ampliar los límites de cómo la tecnología puede garantizar una industria inmobiliaria y de construcción más inteligente y eficiente. Hoy proporcionamos nuestras herramientas digitales fáciles de usar a promotores, contratistas, subcontratistas, propietarios de edificios y consultores...
-
Customer Success Manager
hace 4 semanas
Madrid, España Unit4 A tiempo completoCompany Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Customer Success Manager
hace 2 días
Madrid, Madrid, España AB Tasty A tiempo completoAB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating...
-
Senior Technical Customer Success Manager
hace 3 semanas
Madrid, España Ab Tasty, Inc A tiempo completoWe are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...
-
Customer Success Manager
hace 4 semanas
Madrid, España Skeepers A tiempo completoSkeepers is the European leader in shopper engagement solutions.We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...
-
Customer Success Manager
hace 1 mes
Madrid, España Skeepers A tiempo completoSkeepers is the European leader in shopper engagement solutions.We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...
-
Customer Success Manager
hace 4 semanas
Madrid, España MongoDB A tiempo completoThe role:We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new...
-
Customer Success Manager
hace 1 mes
Madrid, España Enghouse A tiempo completoEnghouse Interactive is looking for a **Customer Success Manager** for Spain with +5 years of experience in account management specialized in the technology sector being a differentiator in the contact center world. **Who we are**: Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video...
-
Customer Success Manager
hace 4 semanas
Madrid, España OPINATOR A tiempo completoDescription Imagine working in a successful high growth technology company for large well-known national and international clients. OPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing that are changing the way in which major companies interact with their digital customers...
-
Growth Customer Success Manager with German
hace 4 semanas
Madrid, España Babel Profiles S.L A tiempo completoDo you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to you! Our client is a SaaS...
-
Growth Customer Success Manager with French
hace 4 semanas
Madrid, España Babel Profiles S.L A tiempo completoDo you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to you! Our client is a SaaS...
