Customer Success Manager

hace 2 semanas


Madrid, España MongoDB A tiempo completo

The role:

We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers.

The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice. We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth. 

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Our ideal candidate will have: 

Proven experience working in a Customer Success, Account Management, or similar customer-focused roleExperience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environmentA mind for technology We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those conceptsPrior exposure to database, cloud and infrastructure technology is a plusHigh levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficientlyA passion for partnership and collaboration You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organizationOutstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

Position Expectations:

Build active and meaningful relationships with customers, working closely with other MongoDB partnersLead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelinesPromote and encourage implementation of paid MongoDB features across your assigned customer portfolioOptimally identify and mitigate risk of churn Ensure high customer satisfaction and referenceabilityHelp to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

As a CSM, you will be successful when you can become:

Risk Mitigator - identifying blockers to success and preventing long term churnPersonal Trusted Advisor - recommending standard methodologies in order to make the client successfulAccount Strategist - helping MongoDB see where the customer’s business is goingBusiness Builder - finding opportunities for your customers to adopt new features and open new use cases

  • Madrid, España Enghouse A tiempo completo

    We’re on the hunt for a high-energy, results driven **Customer Success Manager** to add to our rapidly growing team! **Who we are**: **The Role and What You’ll Do**: The role of the Sales Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature...


  • Madrid, España Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Madrid, España ThetaRay A tiempo completo

    Madrid, Spain Intermediate Full-time**DESCRIPTION**: - ThetaRay is the leading provider of AI-based Big Data analytics. We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the...


  • Madrid, España Microsoft A tiempo completo

    **Do you want to j**o**in an international team that empowers customers to accelerate business value through differentiated customer experiences? **As a member of the Customer Experience & Success (CE&S) organization, you will be part of a global team, working to leverage Microsoft’s products, services, and partnerships to drive customer success. **This is...


  • Madrid, España Morningstar A tiempo completo

    **About the role**: We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services. The Customer Success Manager will manage Morningstar Direct clients in Spain and Portugal from Madrid. In this position your responsibilities will evolve with the role, commensurate with success. Along with providing top-tier...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España GE HealthCare A tiempo completo

    Job Description SummaryAs a Customer Success Manager, you own and manage strategic relationships at the C-Suite level across GE Healthcare Digital, ensuring customer success and satisfaction. You will serve as a strategic and trusted advisor and the primary point of contact for the accounts you lead. You have knowledge of GE Healthcare Digital complete...


  • Madrid, España NielsenIQ A tiempo completo

    **Job Description**: **About Job**: NielsenIQ Activate is our newly acquired loyalty, personalisation & retail media solution, enabling to create a new success model between retailers, their shoppers and their suppliers. This role allows creating a new model of success between retailers, their buyers and their suppliers through the new platform. You will...


  • Madrid, España Ab Tasty, Inc A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España Skeepers A tiempo completo

    Skeepers is the European leader in shopper engagement solutions.We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...

  • Customer Success Manager

    hace 2 semanas


    Madrid, España Skeepers A tiempo completo

    Skeepers is the European leader in shopper engagement solutions.We provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. More than 8,000 clients across the globe use our AI-based solutions to generate millions of dollars in additional sales annually. Our...


  • Madrid provincia, España Jampp A tiempo completo

    We are looking for an outstanding **Junior Customer Success Manager **to join our growing global team! The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal...


  • Madrid, España Equinix A tiempo completo

    Customer Success Manager 2 Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España Enghouse A tiempo completo

    Enghouse Interactive is looking for a **Customer Success Manager** for Spain with +5 years of experience in account management specialized in the technology sector being a differentiator in the contact center world. **Who we are**: Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video...

  • Customer Success Manager

    hace 3 semanas


    Madrid, España OPINATOR A tiempo completo

    Description Imagine working in a successful high growth technology company for large well-known national and international clients. OPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing that are changing the way in which major companies interact with their digital customers...


  • Madrid, España Babel Profiles S.L A tiempo completo

    Do you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to you! Our client is a SaaS...


  • Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Senior Customer...


  • Madrid, España OneTrust A tiempo completo

    **Strength in Trust**: At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG. **The Challenge**: We are looking for a **Portfolio**...


  • Madrid, España NCR Atleos A tiempo completo

    The Customer Services Manager (COL) requires a high degree of skill in relationship management, analysis, and leadership as a customer facing services executive position focused on building long-term partnerships with NCR clients. The ESM is responsible for the operational health of their customer(s) and delivery excellence across NCR. You will lead customer...


  • Madrid, España Babel Profiles S.L A tiempo completo

    Do you want to be part of an innovative and dynamic technological company that's a leader in the market? Would you like to work with a team that values transparency, dedication, customer satisfaction, teamwork, and resourcefulness? Do you like the flexibility of working in a hybrid model, in Madrid? If so, we'd like to talk to you! Our client is a SaaS...


  • Madrid, España Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...