Key Customer Manager

hace 2 semanas

Madrid, España Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
152632 - Madrid, Madrid, Community of, Spain

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions

If this is how you see your career, Colgate is the place to be

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

We are looking for a **Key Customer Manager who will be** responsible to ensure execution (internally and externally) and support CDM in negotiation with our key customers to achieve 5Ps strategies for each of our brands/categories, maintaining a long term relationship with them and maximizing sales opportunities.
- Builds relations with key customers/stakeholders.
- Support the area for achieving the Company’s goals in terms of sales and distribution for the key customers.
- Support the development of annual business plans for all key customers according to the Company Strategy, to drive profitably, increases sales, volumes, distribution and market share.
- Provides deep analysis of performance trend and monitors KPIs in order to define and implement effective action plans to improve performance.
- Understands customer’s needs to recommend business solutions
- Provides coverage of stores to understand business dynamics

**Principal Duties and Responsibilities**:
Support CDM to develop and implement Customer Strategic Commercial Plan to achieve Financial and 5Ps Objectives by Customer.
- Partner with Re Marketing to tailor 5Ps Category Commercial Plan by Customer/Store format.
- Complete account specific promotion & tactical analysis to identify opportunities to optimize trade spending.
- Develop Pricing & Promotion plan in alignment with brand strategies.
- Coordinate specific events activations.
- Support CDM to deliver sales targets within spending guidelines and alignment with brand strategy.
- Support CDM to control promotional and customer investment.
- Create / Update Monthly / Quarterly reports to measure account performance.
- Identify Risks & Opportunities
- Support CDM in business review preparation
- Support CDM in ROI / post-game evaluations for account specific initiatives. Liaise with Re Marketing and Finance to incorporate consumption & financial elements.

Support CDM to Manage commercial communication to support supply chain.
- Develop/Maintain Demand Forecast (CBP) & Ensure Forecasting Accuracy.
- Enter Customer Plan into Atlas.
- Participate in Monthly CBP Discipline to review plans.
- Communicate big hits to the Supply Chain team.

In depth knowledge of Customer and its performance in the marketplace.
- Customer Intelligence
- Clear understanding of Customer 5P Strategies, policies & procedures, requirements and future direction.
- Develop relationships across merchandising department of Customer Organization.
- Superior customer intelligence to know how to get things done at store level and ensure excellence in execution.
- Complete frequent store visits to identify opportunities to drive brand / category sales.
- Customer Market Performance
- Able to efficiently use available Category Management tools (eg. Nielsen, Homescan, Customer Sell out data, specific database, ) and CBP to understand consumption and shipment data to identify brand/category performance trends and opportunities.
- In depth knowledge of Customer and its performance in the marketplace.

Collaborate with In Store coordinator, Retail Marketing team and CD Financial Manager to identify business building opportunities.
- Partner with In Store Execution Team to coordinate information and monitor activities at store level - Monthly meetings.
- Identify learnings & methods to improve execution.

**_
This is not an exhaustive list of duties or functions._**

**Education/ Experience Requirements**:
Basic qualifications include:

- 3+ years of experience in a commercial roles (category management /consumer marketing / customer development/ trade marketing)
- Fluent Spanish level
- Advanced English Level
- Valid driver´s license
- Nielsen data management & reports (Scantrack, homepanel, trade panel ), Microsoft Office Tools (Excel, power point) and Google Tools (google sheets & google slides) knowledge & desirable management of tools like SAP.

Competencies:

- Consumer/Customer Focused
- Relationship Building
- Communicate Effectively
- Analysis/Decision making
- Planning/Priority Setting
- Proactiveness
- Ownership

**Tra

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