Technical Customer Service Operations Manager Wewow

hace 5 meses

Valencia, España weWow A tiempo completo

**At weWow, we're on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As we pivot towards becoming a leading player in the tech-driven customer service landscape, we're seeking an ambitious and hands-on Technical Customer Service Operations Manager to help spearhead this transformative journey.**

**how to wow.**
- Manage a large team of customer service representatives and ensure they provide top-tier service to our clients, both through traditional channels and AI-enabled tools
- Oversee the implementation, adoption, and operation of customer service tech tools for multiple clients
- Collaborate directly with clients to understand their needs, troubleshoot problems, and consistently improve the customer experience
- Identify, track, and analyze key performance indicators to drive continuous improvement and efficiency
- Participate in hiring, training, and development of customer service teams to maintain the highest service quality

**wow factor.**
- 3+ years of experience in a tech-focused customer service or operations role. Experience in managing teams is a plus
- Proficiency in customer service software, databases, and CRM tools. Knowledge of AI and automation tools in customer service is a strong advantage
- Exceptional problem-solving skills and ability to implement solutions quickly
- Excellent client-facing and internal communication skills, both verbal and written
- Strong willingness to learn and grow in a dynamic, fast-paced environment

**wow experience.
- The chance to be at the forefront of weWow’s exciting pivot and transformation
- Direct collaboration with the founding team and management
- An attractive bonus scheme that rewards success and contribution to the company's growth
- The opportunity to make a significant impact on how businesses handle customer service

At weWow, we believe in empowering our people to drive their career trajectory. Here, you'll work directly with our founding team, clients, and various stakeholders, making a meaningful impact on our business from day one. You'll also be a part of our exciting transformation journey, directly influencing how we shape our services to redefine the customer service industry. Competitive salary and attractive bonus schemes are just the icing on the cake.

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