European Customer Service Operations Manager

hace 6 meses

Valencia, España MSX INTERNATIONAL A tiempo completo

MSX IBERIA is growing As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**.

The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The Operations Manager is responsible for service quality, resource planning and Lean process management.

**Duties and Responsibilities**:

- Coordinate and align the operations of the Customer Service hubs, led by Market Managers
- Regular travel to the other 2 hub locations
- Monitor the performance of the Customer Service Hubs, and analyze data extracted from specific systems used by agents
- Design and implement new processes to maximize efficiency and to meet expectations of the car manufacturer
- Lead and develop strategies** **to improve the service based on Lean
- Create and maintain a positive and productive work environment that encourages innovation and collaboration.

**Qualifications**:

- Strong leadership skills demonstrated in a complex and multinational environment
- Extensive knowledge of Customer Service activities and systems
- Excellent communication skills in English (both verbal and written)
- Proven track record of process implementation and improvement (Lean Six Sigma certification is an advantage)
- Proactivity and autonomy, ability to make decisions with a high impact
- Knowledge of other European languages is an advantage

**Why choose MSX?**

In addition to this great challenge, MSX International offers a suitable salary and additional benefits.

At MSX, you get the freedom to work independently on projects, and still be part of a successful, supportive team.

**Who are we?**

MSX is a business service provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector. With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers, and dealer networks within a rapidly evolving industry.

Our goal is to support our customers by improving processes, increasing sales, reducing costs, and keeping clients satisfied.

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