Customer Service Manager
hace 4 días
We Are Denim Heads. We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility. Those who work hard, make mistakes, but always continue to grow. Denim is in our DNA, our people are our stitching. Join the denim heads making raw denimAs the Customer Service Manager, you are responsible for providing best-in-class customer experience for all G-Star customers.This is achieved through your own customer service skills but also through inspiring your team, the organization, and our partners to challenge their way of working towards constant improvement. We receive over 250k contacts a year with almost 40% coming via live channels. Best in class customer support and exceptional style & fit advice is our key focus – all backed up with continuous technology improvements.We support 5 languages – English, Spanish, French, German & Dutch across phone, chat, social & email channels. Working closely with our 2 contact centers in Nicaragua & Spain, you will ensure customers are served in an effective and timely way while managing our cost to serve. AI and automations are key to ensuring efficiency, and you will work closely with our partners to build and maintain these customer journeys to ensure the best results for our customers.You will be part of a growing, dynamic team and should display the ability to focus on personal as well as team development, using coaching and training skills as well as providing regular feedback and performance reviews.You will manage the teams that cover Customer Support and Customer Service Operations teams. Working closely with our Customer Experience and Digital Development teams, you will use your specialist knowledge to identify risks & opportunities and build strategies to improve the overall customer experience through technology.Continuous adjustment of our customer service philosophy, consistent with our brand messages and ensuring fast resolution of customer problems supported by clear SLAs & KPIs.Manage our in-house and external customer support teams. Forecast contact & volumes with view to improving channel focus (where & how customers want to reach us) and reducing contact rate. Manage WFM process with our external partners to ensure customers are served effectively whilst managing costs. Monitor social comments via Sprinklr & Trustpilot. Work closely with Trade, Development, Payments and Logistics teams to identify, troubleshoot and resolve customer issues at pace. Feedback consumer pain points and opportunities to our CRO (Conversion Optimization) team as well as our digital teams. Customer Service reporting on a weekly and monthly basis, and ad hoc.#J-18808-Ljbffr
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Customer Service Manager
hace 2 días
Valencia, Valencia, España G-Star A tiempo completoAbout G-StarWe're a denim-driven company that's passionate about innovation and progress. Our DNA is rooted in creativity, curiosity, and care for people and the planet. We're always looking for talented individuals who share our vision and are eager to make a difference.Job Title: Customer Service ManagerWe're seeking a skilled Customer Service Manager to...
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Customer Service Manager
hace 2 días
Valencia, Valencia, España G-Star A tiempo completoAbout G-StarWe're a denim-driven company that's passionate about innovation and progress. Our DNA is rooted in creativity, curiosity, and care for people and the planet. We're always looking for talented individuals who share our vision and are eager to make a difference.Job Title: Customer Service ManagerWe're seeking a skilled Customer Service Manager to...
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Customer Service Manager
hace 4 semanas
Valencia, Valencia, España Reconocida empresa A tiempo completo{"title": "Customer Service Manager", "description": "Customer Service ManagerAt Reconocida empresa, we're looking for a skilled Customer Service Manager to join our team. As a key member of our customer experience team, you'll be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Develop and implement...
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Customer Service Manager
hace 4 semanas
Valencia, Valencia, España Reconocida empresa A tiempo completo{"title": "Customer Service Manager", "description": "Customer Service ManagerAt Reconocida empresa, we're looking for a skilled Customer Service Manager to join our team. As a key member of our customer experience team, you'll be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Develop and implement...
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Customer Service Manager
hace 4 semanas
Valencia, Valencia, España G-Star Raw A tiempo completo{"title": "Customer Service Manager", "description": "Customer Service ManagerAt G-Star Raw, we're looking for a Customer Service Manager to join our team. As a key member of our customer experience team, you'll be responsible for providing best-in-class customer service to our customers.We receive over 250,000 contacts per year, with almost 40% coming via...
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Customer Service Manager
hace 1 mes
Valencia, Valencia, España G-STAR A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at G-STAR. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Service StrategyDevelop and implement a customer service strategy that...
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Customer Service Manager
hace 1 mes
Valencia, Valencia, España G-STAR A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at G-STAR. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Service StrategyDevelop and implement a customer service strategy that...
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Customer Service Manager
hace 1 mes
Valencia, España G-Star Raw A tiempo completo.We Are Denim Heads.We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....
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Customer Service Manager
hace 1 mes
Valencia, España G-Star A tiempo completo.We Are Denim Heads.We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....
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Customer Service Manager
hace 1 mes
Valencia, España G-Star Raw A tiempo completo**We Are Denim Heads.** We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by...
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Customer Service Manager
hace 1 mes
Valencia, Valencia, España G-Star RAW A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at G-Star RAW. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Service StrategyDevelop and implement a customer service strategy...
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Customer Service Manager
hace 1 mes
Valencia, Valencia, España G-Star RAW A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at G-Star RAW. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Service StrategyDevelop and implement a customer service strategy...
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European Customer Service Operations Manager
hace 4 meses
Valencia, España MSX INTERNATIONAL A tiempo completoMSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...
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Customer Service Representative Dutch-speaking
hace 3 semanas
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
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Customer Service Representative Dutch-speaking
hace 3 semanas
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
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Customer Service Manager Con Inglés
hace 4 semanas
Valencia, España Jr Spain A tiempo completocol-wideJob Description:Multinacional ubicada en Alzira, necesita incorporar un/a CUSTOMER SERVICE MANAGER con inglés.Reportando a la Dirección General, las principales funciones de la persona seleccionada serán: Fijar los objetivos anuales, gestión de las prioridades del departamento y hacer el seguimiento de los mismos, gestionar las comunicaciones...
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Customer Service Representative Dutch-Speaking
hace 4 semanas
Valencia, Valencia, España Digital Customer Care Company Bv A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company Bv. As a Dutch-speaking customer support specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesRespond to customer...
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Customer Service Representative Dutch-Speaking
hace 4 semanas
Valencia, Valencia, España Digital Customer Care Company Bv A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company Bv. As a Dutch-speaking customer support specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesRespond to customer...
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Customer Experience Manager
hace 4 semanas
Valencia, Valencia, España G-Star Raw A tiempo completo{"h1": "Customer Service Manager at G-Star Raw", "p": "At G-Star Raw, we're passionate about denim and committed to delivering exceptional customer experiences. As our Customer Service Manager, you'll play a key role in shaping our customer service philosophy and ensuring that our customers receive the best possible support across all channels.Your key...
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Customer Experience Manager
hace 4 semanas
Valencia, Valencia, España G-Star Raw A tiempo completo{"h1": "Customer Service Manager at G-Star Raw", "p": "At G-Star Raw, we're passionate about denim and committed to delivering exceptional customer experiences. As our Customer Service Manager, you'll play a key role in shaping our customer service philosophy and ensuring that our customers receive the best possible support across all channels.Your key...
