Customer Service Manager
hace 2 meses
.We Are Denim Heads.We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility. Those who work hard, make mistakes, but always continue to grow.Denim is in our DNA, our people are our stitching.Join the denim heads making raw denimHere's what we'll do together:As the Customer Service Manager, you are responsible for providing best-in-class customer experience for all G-Star customers. This is achieved through your own customer service skills but also through inspiring your team, the organization, and our partners to challenge their way of working towards constant improvement.We receive over 250k contacts a year with almost 40% coming via live channels. Best in class customer support and exceptional style & fit advice is our key focus – all backed up with continuous technology improvements.We support 5 languages – English, Spanish, French, German & Dutch across phone, chat, social & email channels. Working closely with our 2 contact centers in Nicaragua & Spain, you will ensure customers are served in an effective and timely way while managing our cost to serve. AI and automations are key to ensuring efficiency, and you will work closely with our partners to build and maintain these customer journeys to ensure the best results for our customers.You will be part of a growing, dynamic team and should display the ability to focus on personal as well as team development, using coaching and training skills as well as providing regular feedback and performance reviews.You will manage the teams that cover Customer Support and Customer Service Operations teams. Working closely with our Customer Experience and Digital Development teams, you will use your specialist knowledge to identify risks & opportunities and build strategies to improve the overall customer experience through technology.Continuous adjustment of our customer service philosophy, consistent with our brand messages and ensuring fast resolution of customer problems supported by clear SLAs & KPIs.Manage our in-house and external customer support teams.Forecast contact & volumes with view to improving channel focus (where & how customers want to reach us) and reducing contact rate.Manage WFM process with our external partners to ensure customers are served effectively whilst managing costs.Monitor social comments via Sprinklr & Trustpilot.Work closely with Trade, Development, Payments and Logistics teams to identify, troubleshoot and resolve customer issues at pace.Feedback consumer pain points and opportunities to our CRO (Conversion Optimization) team as well as our digital teams.Customer Service reporting on a weekly and monthly basis, and ad hoc
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Customer Service Manager
hace 3 semanas
Valencia, Valencia, España G-Star A tiempo completoAbout G-StarWe're a denim-driven company that's passionate about innovation and progress. Our DNA is rooted in creativity, curiosity, and care for people and the planet. We're always looking for talented individuals who share our vision and are eager to make a difference.Job Title: Customer Service ManagerWe're seeking a skilled Customer Service Manager to...
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Customer Service Manager
hace 3 semanas
Valencia, Valencia, España G-Star A tiempo completoAbout G-StarWe're a denim-driven company that's passionate about innovation and progress. Our DNA is rooted in creativity, curiosity, and care for people and the planet. We're always looking for talented individuals who share our vision and are eager to make a difference.Job Title: Customer Service ManagerWe're seeking a skilled Customer Service Manager to...
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Customer Service Manager
hace 2 semanas
Valencia, Valencia, España G-Star Raw A tiempo completoCustomer Service ManagerWe are a denim-driven company that thrives on innovation and progress. As a Customer Service Manager at G-Star Raw, you will be responsible for delivering exceptional customer experiences across various channels. Your expertise will inspire your team, the organization, and our partners to continuously improve our customer service...
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Customer Service Manager
hace 2 días
Valencia, Valencia, España Iwg Careers A tiempo completoAbout the RoleWe're looking for a talented Customer Service Manager to join our team at Regus. As a key member of our community sales team, you will be responsible for the smooth running of our business centre, while finding innovative ways to increase sales and revenue. Your goal will be to motivate your team to create a great working environment, ensuring...
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Customer Service Manager
hace 3 semanas
Valencia, España G-Star Raw A tiempo completoWe Are Denim Heads. We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....
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Customer Service Manager
hace 2 meses
Valencia, España G-Star A tiempo completo.We Are Denim Heads.We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....
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Customer Service Manager
hace 2 meses
Valencia, España G-Star Raw A tiempo completo**We Are Denim Heads.** We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by...
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Customer Service Leadership Manager
hace 1 semana
Valencia, Valencia, España Bd A tiempo completoAs a key member of the Critical Care division at BD, the Customer Service Leadership Manager will provide overall leadership and direction to the Customer Service organization. This role will focus on delivering a customer experience across all business verticals for both external and internal customers.Key Responsibilities:Participate in and represent...
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European Customer Service Operations Manager
hace 5 meses
Valencia, España MSX INTERNATIONAL A tiempo completoMSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...
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Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
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Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
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Customer Service Representative Dutch-speaking
hace 2 semanas
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
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Customer Service Representative Dutch-speaking
hace 2 semanas
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Respond to...
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Customer Service Manager Con Inglés
hace 2 meses
Valencia, España Jr Spain A tiempo completocol-wideJob Description:Multinacional ubicada en Alzira, necesita incorporar un/a CUSTOMER SERVICE MANAGER con inglés.Reportando a la Dirección General, las principales funciones de la persona seleccionada serán: Fijar los objetivos anuales, gestión de las prioridades del departamento y hacer el seguimiento de los mismos, gestionar las comunicaciones...
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Customer Service Manager
hace 1 semana
Valencia, Valencia, España G-Star A tiempo completoAbout the RoleAs a Customer Service Manager at G-Star, you will be responsible for delivering exceptional customer experiences across multiple channels. This includes phone, chat, social media, and email support, with a focus on providing best-in-class service and style advice. You will work closely with our contact centers in Nicaragua and Spain to ensure...
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Technical Customer Service Operations Manager Wewow
hace 5 meses
Valencia, España weWow A tiempo completo**At weWow, we're on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As we pivot towards becoming a leading player in the tech-driven customer service landscape, we're seeking an ambitious and hands-on Technical Customer Service Operations Manager to help spearhead this transformative...
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Customer Experience Manager
hace 2 semanas
Valencia, Valencia, España G-Star Raw A tiempo completoCustomer Service ManagerWe're on a mission to revolutionize the denim industry with innovative customer experiences. As our Customer Service Manager, you'll play a pivotal role in delivering exceptional service to our customers.With a passion for denim and a knack for problem-solving, you'll inspire your team to challenge the status quo and drive continuous...
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Customer Service Agent Dutch-speaking
hace 2 meses
Valencia, España Digital Customer Care Company BV A tiempo completo**Customer Service Representative Dutch-speaking (freelancer)** **Remote job. Start right away.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of...
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Customer Service Director
hace 1 semana
Valencia, Valencia, España G-Star Raw A tiempo completoWe are G-Star Raw, a denim-driven company that believes in the power of innovation and progress. As the Customer Service Manager, you will play a crucial role in delivering exceptional customer experiences across multiple languages and channels.Key Responsibilities:Provide best-in-class customer service through effective communication and problem-solving...
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Customer Service Manager
hace 5 meses
Valencia, España Vaults Iberica S.L. A tiempo completo**Higher Education;** - Customer service or sales experience; - Ability to learn quickly, accept new information; - Communication, negotiation skills; - Striving for a goal, independence, desire for professional growth; - Good knowledge of English is desirable; - Good computer skills in Microsoft Office. Job description - New and existing customer service,...