Customer Service Manager
hace 5 días
FUNCIONES:
- Gestión operativa:
- Soporte a los agentes en la aplicación del protocolo de atención al cliente y gestión de incidencias.
- Gestión de la plataforma Zendesk, canales de atención, distribución de tareas entre agentes, etc.
- Comunicación con otros departamentos para obtener la información de negocio a trasladar al equipo para el buen funcionamiento del área.
- Tareas back office relacionadas con la gestión de casos, proveedores, transportistas, reclamaciones, soporte a tiendas físicas, etc.
- Gestión de equipo:
- Gestión de personal: horarios, vacaciones y bajas; roles y tareas; seguimiento individual
- Comunicación interna a nível corporativo, siendo el punto de conexión entre management y todo el equipo de Customer Service.
- Formación: gestión del conocimiento, coordinación de las formaciones con el departamento de formación, impartición de formaciones técnicas,
- Análisis y reporting:
- Seguimiento en tiempo real de la atención ofrecida a los clientes, rendimiento de los equipos, etc.
- Análisis semanal y reporting al CXM de la situación en los distintos mercados y equipos.
- Análisis puntuales y reporting al CXM enfocados a la detección de pain points, optimización de procesos internos, etc,
- Análisis y seguimiento individual de cada persona del equipo para potenciar su talento y ayudar a mejorar en sus tareas.
- Proyectos y estrategia:
- Proyectos de mejora de procesos internos para dar una mejor experiência al cliente.
- Plan estratégico y táctico de Customer Service.
**Requisitos**:
- Se valorará experiência mínima de 1 año como agente de atención al cliente de un ecommerce B2C.
- Se valorará experiência mínima de 1 año en una posición similar.
- Experiência gestionando proyectos y personas.
- Nível avanzado del paquete Office.
- Experiência con Zendesk y herramientas de gestión de pedidos.
- Disponibilidad para trabajar en las oficinas de Massanassa.
Tipo de puesto: Jornada completa, Contrato indefinido
Beneficios:
- Seguro médico privado
Horario:
- De lunes a viernes
Ubicación del trabajo: Una ubicación
- Health insurance
-
Customer Service Manager
hace 2 meses
Valencia, España G-Star RAW A tiempo completoCustomer Service Manager We Are Denim Heads. We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big...
-
Customer Service Manager
hace 6 meses
Valencia, España sesametime A tiempo completoHi, Customer Service Manager! This is Sesame HR and we are looking for the next outstanding hire for our Customer Service team. We want you to be part of building the technology that will take HR management to the next level, and above all, to enjoy the journey with us. About Sesame HR Let us introduce ourselves! We are an HR software company that...
-
Customer Service Manager
hace 4 meses
Valencia, España G-Star Raw A tiempo completo.We Are Denim Heads.We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....
-
Customer Service Manager
hace 1 mes
Valencia, España G-Star A tiempo completo.We Are Denim Heads. We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....
-
Customer Service Manager
hace 4 meses
Valencia, España G-Star Raw A tiempo completo**We Are Denim Heads.** We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by...
-
European Customer Service Operations Manager
hace 7 meses
Valencia, España MSX INTERNATIONAL A tiempo completoMSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...
-
Customer Service Agent Dutch-speaking
hace 4 meses
Valencia, España Digital Customer Care Company BV A tiempo completo**Customer Service Representative Dutch-speaking (freelancer)** **Remote job. Start right away.** Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of...
-
Technical Customer Service Operations Manager Wewow
hace 7 meses
Valencia, España weWow A tiempo completo**At weWow, we're on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As we pivot towards becoming a leading player in the tech-driven customer service landscape, we're seeking an ambitious and hands-on Technical Customer Service Operations Manager to help spearhead this transformative...
-
Dutch Speaking Customer Service Representative Position
hace 2 semanas
Valencia, Valencia, España Digital Customer Care Company Bv A tiempo completoWe are Digital Customer Care Company, a leading contact center in Europe, offering a dynamic and innovative work environment. Our company is growing rapidly, and we need experienced agents to handle customer inquiries via chat, phone, and email. As a Dutch speaking Customer Service Representative, you will be the front line of our core product, ensuring the...
-
Customer Service Manager
hace 7 meses
Valencia, España Vaults Iberica S.L. A tiempo completo**Higher Education;** - Customer service or sales experience; - Ability to learn quickly, accept new information; - Communication, negotiation skills; - Striving for a goal, independence, desire for professional growth; - Good knowledge of English is desirable; - Good computer skills in Microsoft Office. Job description - New and existing customer service,...
-
Customer Service
hace 3 meses
Valencia, España Hays A tiempo completoOferta de Empleo: Customer Service / Atención al Cliente Ubicación: Cheste, Valencia, España Descripción del Puesto: Buscamos un profesional de Atención al Cliente con proyección a Key Account Manager (KAM) para unirse a nuestro equipo en Cheste. El candidato ideal será responsable de proporcionar un servicio de atención al cliente excepcional,...
-
Customer Service And Sales Manager
hace 6 meses
Valencia, España Iwg A tiempo completoCustomer Service and Sales Manager At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and...
-
- Quedan 3 Días Customer Service Manager |
hace 2 semanas
Valencia, España G-Star Raw A tiempo completo.We Are Denim Heads. We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....
-
Customer Service
hace 6 meses
Valencia, España Hays A tiempo completoAbrimos nuevas posiciones de Customer Service junto a uno de nuestros clientes ubicados en Oliva, Valencia.Buscamos profesionales orientados a atención al cliente y back office para gestionar diferentes carteras de clientes a nível internacional, en este caso Holanda y Francia.**Si cuentas con**:Experiência como Customer service de entre 2 a 3...
-
Customer Service And Sales Manager
hace 2 meses
Valencia, España Iwg Careers A tiempo completo.Customer Service and Sales Manager At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and...
-
Customer Service And Sales Manager
hace 6 meses
Valencia, España Iwg A tiempo completoCustomer Service and Sales Manager At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and...
-
Customer Service Representative
hace 3 semanas
Valencia, Valencia, España Viking A tiempo completoAbout the RoleViking is seeking customer-focused professionals to join their team in Torrevieja, Spain. As a Customer Service Representative, you will work independently and collaborate with colleagues to deliver exceptional service to our customers.
-
Customer Service
hace 7 meses
Valencia, España Eurofirms A tiempo completoImportante empresa busca un/a customer service para trabajar en Valencia y realizar las siguientes tareas: - Resolución de las incidencias que no pueden ser solucionadas desde el soporte telefónico, principalmente diagnósticos de incidencias hardware. - Reinstalación de equipos (volcado de imágenes y configuración). - Funciones de soporte telefónico,...
-
Customer Service Manager
hace 7 días
Massanassa, Valencia provincia, España Maskokotas Logística S.L.U. A tiempo completoFUNCIONES: - Gestión operativa: - Soporte a los agentes en la aplicación del protocolo de atención al cliente y gestión de incidencias. - Gestión de la plataforma Zendesk, canales de atención, distribución de tareas entre agentes, etc. - Comunicación con otros departamentos para obtener la información de negocio a trasladar al equipo para el buen...
-
Customer Service And Sales Manager
hace 6 meses
Valencia, España Iwg A tiempo completo.Customer Service and Sales ManagerAt Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and...