Hands-on Chief Technology Officer

hace 8 meses

Valencia, España weWow A tiempo completo

Are you a visionary leader with a passion for technology-driven transformation? Do you thrive on the challenge of revolutionizing customer experiences through innovative tech solutions? If you're ready to shape the future of customer service by combining cutting-edge technology with exceptional human talent, weWow invites you to join us as our Chief Technology Officer (CTO).

About weWow:
weWow is at the forefront of the customer experience evolution, uniquely blending technology with human expertise to create outstanding customer interactions. As we pivot towards becoming a technology-driven CX powerhouse, we're seeking a dynamic and hands-on CTO to lead this exciting journey.

Role Overview:
As our CTO, you will be a driving force behind the convergence of technology and customer service excellence. You'll spearhead the implementation of tech solutions, harnessing AI, automation, and data analytics to elevate customer experiences and streamline operations. This role is not only about vision but also about rolling up your sleeves and working directly with customers to make technology an impactful reality.

**Responsibilities**:

- Lead the development and execution of our technology strategy aligned with the new proposition.
- Collaborate with cross-functional teams to design and implement innovative tech solutions.
- Guide the integration of AI, automation, and data analytics into customer service operations.
- Work directly with customers to understand their needs and develop customized tech solutions.
- Oversee the development of a robust tech infrastructure to support scalable growth.
- Drive continuous improvement by staying updated on the latest tech trends and advancements.
- Lead and mentor a tech team, fostering innovation and skill development.
- Provide hands-on support to customers during technology implementation and optimization.
- Collaborate with product managers, data analysts, and customer service consultants to ensure tech solutions meet customer needs.
- Ensure data security, privacy, and compliance in all tech implementations.

Qualifications:

- Bachelor's or Master's degree in computer science, engineering, or a related field.
- Proven experience in leading tech-driven transformations, ideally within customer service or CX.
- Strong background in AI, automation, and data analytics.
- Hands-on experience in software development, ideally in customer service tooling.
- Exceptional leadership skills with the ability to inspire and drive a tech team.
- Strategic mindset coupled with a passion for hands-on implementation.
- Excellent communication skills to collaborate effectively with cross-functional teams and customers.
- Familiarity with data protection regulations (e.g., GDPR) is a plus.

What We Offer:

- A dynamic and collaborative work environment at the forefront of CX innovation.
- Opportunity to shape the future of customer service through technology.
- Hands-on involvement in customer projects, fostering impactful solutions.
- Competitive salary and benefits package.
- Location: Valencia, Spain (onsite position)

If you're ready to lead the charge in transforming customer experiences through technology and are excited about the opportunity to make a direct impact on customer service, weWow wants to hear from you Join us in shaping a new era of tech-infused customer service excellence.

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