Cx Success Manager
hace 6 días
weWow is Europe’s leading boutique CX company solely focusing on fast-growing international scale-ups on a mission. And we are looking for a CX Success Manager to oversee daily activities for our fast growing team with customer service experts based in Valencia, Spain. CX Success Manager responsibilities include designing policies, overseeing our client customer experience teams, implementing technology solutions, planning and performance data. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the CX business. If you’re also committed to work for a fast growing company we’d like to meet you. Ultimately, you’ll ensure our operations run smoothly and that people are happy and productive.
**Why you dont want to miss this chance**
A team of dedicated scale-up entrepreneurs to support you in your mission and work together with
Working in sunny Valencia
An incredible, international community of like-minded young professionals
The opportunity to make an impact for our company and help us grow
**What do you have to do?**
Be the person that leads the way for our team of customer experience experts
Design policies that align with overall strategy and implement efficient processes and standards
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders
Mentor and motivate teams to achieve productivity and engagement
Ensure compliance with local and international laws (e.g. data protection)
Coordinate operations and find ways to ensure customer retention
Oversee expenses and budgeting to help the organization optimize costs and benefits
Report on operational performance and suggest improvements
Evaluate risk and lead quality assurance efforts
**What do we expect of you?**
Proven experience as CX Success Manager, Operations Director or similar leadership role
Familiarity with all business functions including HR, finance, supply chain and IT Experience with Customer Service/Customer Experience
Analytical mind
Problem-solving aptitude
Knowledge of data analytics and reporting
Excellent organizational and leadership ability
Outstanding communication and negotiation skills
Good with numbers and financial planning
Fluent in English (written and spoken)
**Job summary**
CX Success Manager
Position
Valencia, Spain
Location
At least 3 years
Required work experience
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