Customer Care Receptionist

hace 7 meses

Granada, España Olala Homes A tiempo completo

**About Olala Homes**:
Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

**Your Journey**:

- Welcome guests in a cordial and professional manner upon arrival at the hotel.
- Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.
- Manage the check-in and check-out process for guests efficiently and accurately.
- Provide detailed information about hotel amenities, local attractions and activities.
- Manage reservations and cancellations, ensuring accuracy and precision in the hotel management system.
- Resolve guest problems and complaints in a prompt and satisfactory manner, ensuring complete guest satisfaction.
- Maintain a clean and orderly environment in the reception area.
- Perform basic administrative tasks, such as filing documents, maintaining up-to-date records, collecting payments
- Suggest innovative ideas to increase sales and improve customer experience.
- Work closely with the Customer Care team located in HQ, Barcelona, Spain.
- For us, every day is filled with purpose.

**What do you bring to your trip**:

- Previous experience in customer service roles, preferably in the hospitality industry.
- Excellent verbal and written communication skills in Spanish and English; additional knowledge of other languages is an advantage.
- Familiar with Gmail,, Google Drive, etc. or any similar tools
- Ability to work efficiently in a dynamic and multi-tasking environment.
- Passionate, proactive and hands on
- Flexible,resilient and adaptable to changes
- Strong organizational skills and attention to detail.
- Empathy while handling our guests
- Friendly, professional and customer service oriented attitude.
- Sense of urgency
- Take ownership of your role
- Can do attitude, that´s the KEY
- Self-starter, creative, thinking outside the box and willing to support expansion in a fast-growing environment.
- Passionate, proactive, hands on, dynamic and energetic.
- Flexible,resilient and adaptable to changes.
- Confident working in cross-functional teams.
- Comfortable in a start-up environment.
- Good knowledge of computer systems and reservation software.
- Availability to work rotating shifts, including weekends and holidays.

**Olala Perks**:

- Employees know it first You will be able to enjoy an annual credit to use in one of our accommodations around the world.
- Birthdays Off: Enjoy your birthday doing what you love most.
- Events: Team buildings, office events and once a month Olala Homes invites you to an afterwork

Together we revolutionise the way people travel

**Diversity and Sustainability**:
At Olala Homes, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

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