HR Administration Associate
hace 2 días
We are seeking a highly skilled HR Administration Associate to join our team in global data management. In this role, you will be responsible for ensuring the accuracy and timeliness of data output while supporting various HR administration processes and customer care services.
Key Responsibilities- Advise clients on HR administration queries and issues, ensuring a good understanding of client-specific processes and tasks
- Independently perform data management or customer service activities as per the agreed calendar and KPIs
- Ensure data management is performed accurately and on time
- Respond to tickets and calls within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps or inconsistencies in the documentation
- Support the updating of DWIs and proficiently use systems and tools
- Conduct knowledge transfer sessions related to client-country specific processes and ensure the audience understands and can apply them
- Report system issues or defects correctly and log tickets with necessary details and evidence
- Good knowledge of MS Office tools, such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast-paced environment
- Attention to detail and excellent written and verbal skills in English and German
- Ability to collaborate and work in a team environment, as well as independently, while adhering to processes and procedures
- 1 year of experience in customer care and/or HR administration
- Very good knowledge and understanding of Alight and client-specific HR admin/customer care processes
Alight is a growing worldwide organization that offers a competitive total rewards package, continuing education & training, and tremendous potential. We provide a dynamic and supportive work environment where you can grow and develop your career.
BenefitsWe offer a range of benefits, including a competitive salary of $60,000 - $80,000 per annum, depending on location and experience. Other benefits include:
- Continuing education and training opportunities
- Tremendous potential for career growth and development
- A dynamic and supportive work environment
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