Contact Center con Euskera
hace 4 semanas
No requerida
Desde Manpower, buscamos una persona para incorporarse en una empresa del sector sanidad ubicada en Castelldefels. La empresa es Esteve Teijin que se encuentra en pleno crecimiento.
**Principales funciones**:
- Realizar la emisión de llamadas para concertar citas de control de los pacientes, así como la gestión y seguimiento de listas de espera.
- Dar apoyo en atención telefónica para pacientes y cuidadores, atender llamadas y resolver consultas de funcionamiento, alertas y necesidades de pacientes y/o personal cuidador, de acuerdo con los protocolos establecidos.
- Garantizar la transmisión de la información en un tiempo óptimo y de forma eficiente, realizar la gestión de altas, modificaciones y bajas de terapias.
- Gestionar los trámites correspondientes para asegurar la continuidad del servicio (citación, viajes, traslados).
- Gestión de posibles incidencias para el buen funcionamiento del servicio.
**Ofrecemos**:
- Contrato con incorporación directa por parte de la empresa.
- Posición con estabilidad.
- Horario de 40 horas semanales de lunes a viernes. En horarios de 9h a 17h o de 12h a 20h
**Se requiere**:
- Experiência de al menos 1 año en Contact/Call Centers.
- Persona dinámica, proactiva, organizada y responsable con orientación al cliente/paciente.
- Habilidades comunicativas y autogestión.
- Capacidad para seguir circuitos/protocolos y tiempos de llamada.
- Conocimiento y manejo de herramientas de ofimática a nível de usuario.
- Euskera imprescindible. Principales funciones:
- Realizar la emisión de llamadas para concertar citas de control de los pacientes, así como la gestión y seguimiento de listas de espera.
- Dar apoyo en atención telefónica para pacientes y cuidadores, atender llamadas y resolver consultas de funcionamiento, alertas y necesidades de pacientes y/o personal cuidador, de acuerdo con los protocolos establecidos.
- Garantizar la transmisión de la información en un tiempo óptimo y de forma eficiente, realizar la gestión de altas, modificaciones y bajas de terapias.
- Gestionar los trámites correspondientes para asegurar la continuidad del servicio (citación, viajes, traslados).
- Gestión de posibles incidencias para el buen funcionamiento del servicio.
**Ofrecemos**:
- Contrato con incorporación directa por parte de la empresa.
- Posición con estabilidad.
- Horario de 40 horas semanales de lunes a viernes. En horarios de 9h a 17h o de 12h a 20h
**Se requiere**:
- Experiência de al menos 1 año en Contact/Call Centers.
- Persona dinámica, proactiva, organizada y responsable con orientación al cliente/paciente.
- Habilidades comunicativas y autogestión.
- Capacidad para seguir circuitos/protocolos y tiempos de llamada.
- Conocimiento y manejo de herramientas de ofimática a nível de usuario.
- Euskera imprescindible.
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