Contact Center con Euskera

hace 4 semanas


Castelldefels, España Manpower España A tiempo completo

No requerida

Desde Manpower, buscamos una persona para incorporarse en una empresa del sector sanidad ubicada en Castelldefels. La empresa es Esteve Teijin que se encuentra en pleno crecimiento.

**Principales funciones**:

- Realizar la emisión de llamadas para concertar citas de control de los pacientes, así como la gestión y seguimiento de listas de espera.
- Dar apoyo en atención telefónica para pacientes y cuidadores, atender llamadas y resolver consultas de funcionamiento, alertas y necesidades de pacientes y/o personal cuidador, de acuerdo con los protocolos establecidos.
- Garantizar la transmisión de la información en un tiempo óptimo y de forma eficiente, realizar la gestión de altas, modificaciones y bajas de terapias.
- Gestionar los trámites correspondientes para asegurar la continuidad del servicio (citación, viajes, traslados).
- Gestión de posibles incidencias para el buen funcionamiento del servicio.

**Ofrecemos**:

- Contrato con incorporación directa por parte de la empresa.
- Posición con estabilidad.
- Horario de 40 horas semanales de lunes a viernes. En horarios de 9h a 17h o de 12h a 20h

**Se requiere**:

- Experiência de al menos 1 año en Contact/Call Centers.
- Persona dinámica, proactiva, organizada y responsable con orientación al cliente/paciente.
- Habilidades comunicativas y autogestión.
- Capacidad para seguir circuitos/protocolos y tiempos de llamada.
- Conocimiento y manejo de herramientas de ofimática a nível de usuario.
- Euskera imprescindible. Principales funciones:

- Realizar la emisión de llamadas para concertar citas de control de los pacientes, así como la gestión y seguimiento de listas de espera.
- Dar apoyo en atención telefónica para pacientes y cuidadores, atender llamadas y resolver consultas de funcionamiento, alertas y necesidades de pacientes y/o personal cuidador, de acuerdo con los protocolos establecidos.
- Garantizar la transmisión de la información en un tiempo óptimo y de forma eficiente, realizar la gestión de altas, modificaciones y bajas de terapias.
- Gestionar los trámites correspondientes para asegurar la continuidad del servicio (citación, viajes, traslados).
- Gestión de posibles incidencias para el buen funcionamiento del servicio.

**Ofrecemos**:

- Contrato con incorporación directa por parte de la empresa.
- Posición con estabilidad.
- Horario de 40 horas semanales de lunes a viernes. En horarios de 9h a 17h o de 12h a 20h

**Se requiere**:

- Experiência de al menos 1 año en Contact/Call Centers.
- Persona dinámica, proactiva, organizada y responsable con orientación al cliente/paciente.
- Habilidades comunicativas y autogestión.
- Capacidad para seguir circuitos/protocolos y tiempos de llamada.
- Conocimiento y manejo de herramientas de ofimática a nível de usuario.
- Euskera imprescindible.



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