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.Vistex is the global leader (21 countries) in Go-to-Market solutions for managing pricing, trade, royalties and incentive programs that so many businesses rely on to drive revenue. Whether it's through our on-premise or cloud-based solutions, Vistex allows companies to manage the full life cycle of their programs through strategy, software, implementation, execution, and analytics – Now it all adds upOur global Customer Success team is responsible for developing customer relationships that promote retention and advocacy. At the same time, we help to identify expansion opportunities while ensuring that our customers derive maximum value from Vistex products & services.We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the EMEA Region. As a CSM, reporting into the Director of Customer Success in Spain, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.Fluent English and Spanish is a must.You're responsibilities:Own overall relationship with assigned clients. Drive proactive, strategic client management which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.Help to demonstrate and drive the value (ROI) delivered to our clients.Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client. engagement, business outcomes, and maintain renewal and retention rates.Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services.Understand and anticipate customer's needs and goals then track customer progress.Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as an advocate for your client-base with internal Support, Sales, and Product teams.Collaborate with Sales and other internal teams on customer interactions and engagements.Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends and best practices.Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients' success stories.Help foster a culture of strategic Customer Success within the team and throughout Vistex
