Customer Success Manager
hace 20 horas
.What we offerWe help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply NowPlease note that this is a pipeline / evergreen job posting thus, candidate feedback may take longer than usual. The official recruitment begins August 2024.By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2025.We will host info sessions about the Program in the months ahead.Who you'll becomeAs a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:Specialist Customer Success Manager (S-CSM) (f/m/d) - works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.Enterprise Customer Success Manager (E-CSM) (f/m/d) - is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption.The pathway you embark on, be it a Specialist Customer Success Manager (S-CSM) or an Enterprise Customer Success Manager (E-CSM), will be determined by the depth of your work experience and unique strengths and capabilities.Your responsibilities will include:Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role.Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization
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Madrid, Madrid, España SAP A tiempo completoUnlock Your Potential as a Customer Success ManagerAt SAP, we're committed to helping our customers achieve their business goals through innovative solutions and expert support. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction, retention, and growth.As a member of our dynamic Customer Success team, you'll have the...
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Madrid, Madrid, España Genesys A tiempo completoAbout the RoleGenesys is seeking a highly skilled Customer Success Manager to join our team in Madrid or Galway. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers by delivering exceptional customer experiences.Key ResponsibilitiesWork closely with customers and partners to understand their...
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Customer Success Manager
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Madrid, Madrid, España Genesys A tiempo completoAbout the RoleGenesys is seeking a highly skilled Customer Success Manager to join our team in Madrid or Galway. As a key member of our Customer Success organization, you will be responsible for ensuring the success of our customers by delivering exceptional customer experiences.Key ResponsibilitiesWork closely with customers and partners to understand their...
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Customer Success Manager
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Madrid, Madrid, España Empresa Reconocida A tiempo completoAbout the RoleAt Empresa Reconocida, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the team proactively engages with customers to maximize the value they receive...
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Customer Success Manager
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Madrid, Madrid, España Sinch A tiempo completoWe are seeking a highly skilled Customer Success Manager to join our team at Sinch, a leading Customer Communication Cloud company.As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing them with exceptional support and guidance throughout their journey with our platform.Key responsibilities include:Own...
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Customer Success Manager
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer...
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Customer Success Manager
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer...
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Customer Success Manager
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Madrid, Madrid, España Mantu Group A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Madrid. As a key member of our Customer Success team, you will play a critical role in ensuring the continued success of our rapidly growing customer base.Your primary responsibility will be to drive the effective adoption of our products and ensure that our customers...
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Customer Success Manager
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Madrid, Madrid, España Mantu Group A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Madrid. As a key member of our Customer Success team, you will play a critical role in ensuring the continued success of our rapidly growing customer base.Your primary responsibility will be to drive the effective adoption of our products and ensure that our customers...
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Customer Success Manager
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Madrid, Madrid, España Sinch A tiempo completoAbout the RoleSinch is a leading Customer Communication Cloud company that empowers businesses to deliver personalized experiences across multiple channels. As a Customer Success Manager, you will play a pivotal role in ensuring the success of our clients, from onboarding to expansion and renewal.Key ResponsibilitiesOwn the customer lifecycle, driving faster...
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Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Sinch A tiempo completoAbout the RoleSinch is a leading Customer Communication Cloud company that empowers businesses to deliver personalized experiences across multiple channels. As a Customer Success Manager, you will play a pivotal role in ensuring the success of our clients, from onboarding to expansion and renewal.Key ResponsibilitiesOwn the customer lifecycle, driving faster...
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Customer Success Manager
hace 3 semanas
Madrid, Madrid, España Sinch A tiempo completoAbout the RoleSinch is a leading Customer Communication Cloud company that empowers businesses to deliver personalized experiences across multiple channels. As a Customer Success Manager, you will play a pivotal role in ensuring the success of our clients, from onboarding to expansion and renewal.Key ResponsibilitiesOwn the customer lifecycle, driving faster...
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Customer Success Manager
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Madrid, Madrid, España Sinch A tiempo completoAbout the RoleSinch is a leading Customer Communication Cloud company that empowers businesses to deliver personalized experiences across multiple channels. As a Customer Success Manager, you will play a pivotal role in ensuring the success of our clients, from onboarding to expansion and renewal.Key ResponsibilitiesOwn the customer lifecycle, driving faster...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Madrid, Madrid, España Onestream Software A tiempo completoAbout the JobWe are seeking a highly skilled Customer Success Manager to join our team at OneStream Software. As a key member of our customer success team, you will be responsible for driving customer adoption, expansion, satisfaction, and renewal.Key ResponsibilitiesPartner with sales to complete a comprehensive sales transition processOperate as a business...
