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.Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply NowPlease note that this is a pipeline/evergreen job posting thus, candidate feedback may take longer than usual. The official recruitment begins August 2024. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2025.Who you'll becomeAs a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).Your responsibilities will include:Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role.Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.What you'll bring2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.G., Finance, Operations, Supply Chain).Experience advising or driving complex global transformations.Strong communication skills including fluency in English and Spanish; other local languages are a plus.Proficient interpersonal skills including curiosity, effective listening skills, and professional presence.Demonstrated ability to collaborate across diverse stakeholders and business functions.Strong Business Acumen including demonstrated knowledge of business processes and/or industries.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment
