Empleos actuales relacionados con Customer Service Team Leader - Barcelona - Dow Jones
-
Senior Team Leader
hace 2 semanas
Barcelona, Barcelona, España Webhelp A tiempo completoJob Summary:As a Senior Team Leader - Customer Service, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our clients. You will be responsible for managing team performance, providing feedback and coaching, and ensuring that all team members are equipped to handle customer inquiries and...
-
Customer Service Leader
hace 7 días
Barcelona, España Beckman Coulter Diagnostics A tiempo completoWe are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers. The ideal candidate will have a degree in Biomedical Engineering or...
-
Customer Service Leader
hace 1 semana
Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completoWe are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers.The ideal candidate will have a degree in Biomedical Engineering or...
-
Customer Service Leader
hace 7 días
Barcelona, España Beckman Coulter Diagnostics A tiempo completoWe are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers. The ideal candidate will have a degree in Biomedical Engineering or...
-
Customer Service Team Leader Dutch Market
hace 5 meses
Barcelona, España ADM Value A tiempo completoTareas As a Customer Service Team Leader at ADM Value, you will play a crucial role in ensuring that our guests have an exceptional and memorable experience during their stay. You will manage a team of customer service representatives, set high standards of service excellence, and lead the team to meet and exceed guest expectations. Supervise and mentor a...
-
Customer Service Team Leader
hace 4 meses
Barcelona, España Marlex A tiempo completoDesde Marlex estamos colaborando con Knauf Insulation, empresa multinacional alemana ubicada en Sant Boi de Llobregat que requiere incorporar a su plantilla un/a Customer Service Team Leader para liderar el equipo de 5 personas que componen el departamento actualmente.¿Cuál será tu misión en la empresa?Atención al cliente: Dar cobertura a los clientes,...
-
Operations Team Leader
hace 2 semanas
Barcelona, Barcelona, España United Parcel Service A tiempo completoJob Description:We are seeking a skilled Team Leader to join our Operations team at UPS. As a Team Leader, you will be responsible for managing personnel, training and development, and identifying potential talents for the company.You will be focused on delivering excellent customer service, monitoring service elements, and coordinating area projects. Strong...
-
Operations Team Leader
hace 2 semanas
Barcelona, Barcelona, España United Parcel Service A tiempo completoJob Title: Operations Team LeaderJob Summary:We are seeking a highly skilled and experienced Operations Team Leader to join our team at United Parcel Service. As a key member of our operations team, you will be responsible for leading a team of personnel, providing training and development opportunities, and identifying and developing potential talents for...
-
Operations Team Leader
hace 2 semanas
Barcelona, Barcelona, España United Parcel Service A tiempo completoJob Title: Operations Team LeaderJob Description:We are seeking a skilled Operations Team Leader to join our team at United Parcel Service. As a key member of our operations team, you will be responsible for managing personnel, training and developing team members, and identifying and developing potential talents for the company.Key...
-
Operations Team Leader
hace 2 semanas
Barcelona, Barcelona, España United Parcel Service A tiempo completoJob Title: Operations Team LeaderAbout the Role:We are seeking a highly skilled and experienced Operations Team Leader to join our team at United Parcel Service. As an Operations Team Leader, you will be responsible for managing a team of personnel, providing training and development opportunities, and identifying and developing potential talents for the...
-
Customer Services Team Leader
hace 5 meses
Barcelona, España Dow Jones A tiempo completo**Job Description**: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street...
-
Customer Service Team Lead
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoJob Title: Customer Service Team LeadAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a talent for mentoring and guiding teams to achieve their best? We're seeking a highly skilled Customer Service Team Lead to join our team at Blu Selection.Key Responsibilities:Lead...
-
Team Leader
hace 5 meses
Barcelona, España Rubiko A tiempo completoTo support our growth as experts in the field of customer support, tailored for the iGaming industry, we are recruiting a **Team Leader** to be part of our **Customer Support Operations**. In this position, you will coordinate the customer support team’s day-to-day activities, organizing the available resources and delegating tasks to team members to...
-
Customer Service Team Lead
hace 3 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoAbout Centrient PharmaceuticalsCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. With a commitment to Quality, Reliability, and Sustainability, our team of over 2200 employees works tirelessly to meet our customers' needs.Our MissionWe strive to be at the centre of...
-
Customer Service Team Lead
hace 3 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoAbout Centrient PharmaceuticalsCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. With a commitment to Quality, Reliability, and Sustainability, our team of over 2200 employees works tirelessly to meet our customers' needs.Our MissionWe strive to be at the centre of...
-
Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the role:We are seeking a highly motivated and customer-focused Dutch Customer Service Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to resolve customer issues and maximize store revenue.Key...
-
Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
-
Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
-
Customer Service Agent Team Lead
hace 2 meses
Barcelona, España Centrient Pharmaceuticals A tiempo completo.DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...
-
Customer Service Agent Team Lead
hace 11 horas
Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo.Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our...
Customer Service Team Leader
hace 3 meses
Customer Service Team Leader in BARCELONA, SpainJob Description:The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.We encourage anyone that wants to join us in our mission to apply.Based in: BarcelonaReports to: Customer Service SupervisorPosition Summary:The position resides in the Customer Experience Team, reporting to the Customer Service Supervisor. Here at Dow Jones, we are looking for a PIB Customer Service Team Leader. We are looking for someone who has a passion for helping people, strong leadership skills, and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.Key Responsibilities:The Customer Service Team Leader is responsible for helping to lead the team to ensure all customers receive superior service.Act as the primary management contact for Customer Service when the CS Supervisor is not available.Act as Manager On Duty (MOD) on weekends and holidays on a rotational basis with CS Supervisor.Assist with scheduling, coaching, and training as needed to develop an effective team with a strong customer focus.Conduct telephone, e-mail, and web chat monitoring for staff and provide feedback for development purposes, as needed.Collaborate with other regional Customer Service teams.Work with Product, Sales, Data Strategy, Billing, and other Dow Jones departments as necessary.Help develop a cohesive and informed team through contribution via regular staff meetings and team-building exercises.Provide high-level telephone and e-support for the complete Dow Jones PIB product suite by assisting customers with product navigation, content queries, answering billing/account administration questions, and offering first-line technical support.Handle special projects as needed.Be a SME (subject matter expert) for the RC or Factiva product suites, providing CS reps with additional support in an effort to minimize escalations.Participate in advanced RC/Factiva training with Tech Support and Product teams in order to remain a SME.QUALIFICATIONS:Required:Experience in a customer service organization supporting high-end products and high-value clients.Experience supporting complex applications in a web environment.Ability to train/coach team members on Dow Jones PIB products and services (Factiva, RC, Newswires).Ability to build and develop relationships with others to assess needs, identify and solve problems.Superior verbal and written communication skills with the ability to explain complex ideas at a level appropriate to the audience.Advanced knowledge of current PIB products and CS procedures, with a minimum of 6 months in a CSA position on the PIB team in the past 2 years.Advanced knowledge in RC products, as this Team Leader will also become a RC SME (subject matter expert).Ability to schedule work and implement work assignment adjustments to meet changing business needs.Ability to share MOD (Manager on Duty) responsibilities on weekends and holidays.Fluency in one of the following languages: French/Spanish/German/Italian/Russian/Chinese/Japanese.Ability to analyze reporting of metrics and understand KPIs and Service Levels in a call center environment.Benefits:Comprehensive Healthcare PlansPaid Time OffRetirement PlansFamily Care BenefitsCommuter Transit ProgramSubscription DiscountsEmployee Referral ProgramAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at ******. Please put "Reasonable Accommodation" in the subject line.Business Area: Dow Jones - Customer ServiceJob Category: Customer Service Contact Center OperationsUnion Status: Non-Union roleSince 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch, and Financial News.This longevity and success is due to a relentless pursuit of accuracy, depth, and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism, and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. #J-18808-Ljbffr
