Customer Service Team Lead
hace 2 semanas
Centrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. With a commitment to Quality, Reliability, and Sustainability, our team of over 2200 employees works tirelessly to meet our customers' needs.
Our MissionWe strive to be at the centre of modern healthcare, producing essential and life-saving medicines. Our goal is to work towards a sustainable future by actively participating in the fight against antimicrobial resistance.
The RoleWe are seeking a Regional Customer Service Agent Team Lead to join our team. As a hands-on team leader, you will be responsible for leading the customer service teams within the assigned region and managing the order-to-cash process. Your primary focus will be on ensuring fast and reliable order fulfillment for customers in the assigned region.
Main Activities and Responsibilities- Responsible for End-to-End Order Life Cycle for assigned accounts.
- Leading Customer Service team on day-to-day issues and leading daily meetings - collaborating with internal teams.
- Resolving escalated customer issues.
- Managing team performance, training, and workload.
- Motivating the customer service team to meet goals.
- Creating reports for the director of customer services.
- Setting objectives and conducting team members' annual reviews.
- Leading continuous improvement initiatives and working to improve credits, queries, and targets.
You will work closely with other members of the Sales, Franchise, Logistics, and Operations teams to identify issues, propose solutions, and participate in projects to contribute to operational and sales efficiency.
What We OfferWe offer a dynamic and supportive work environment, with opportunities for growth and development. As a Regional Customer Service Agent Team Lead, you will have the chance to make a real impact on our customers' experiences and contribute to the success of our company.
-
Customer Service Team Lead
hace 1 semana
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoAt Centrient Pharmaceuticals, we are committed to delivering high-quality products and exceptional customer service. We are seeking a skilled Customer Service Team Lead to join our team in a key leadership role.The Customer Service Team Lead will be responsible for leading a team of customer service representatives, ensuring fast and reliable order...
-
Customer Service Team Lead
hace 4 días
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob SummaryCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We are seeking a skilled Customer Service Team Lead to join our Commercial / Customer Service department in Barcelona. Key ResponsibilitiesLead the customer service teams within the assigned region and manage...
-
Customer Service Team Lead
hace 1 semana
Barcelona, Barcelona, España Blu Selection A tiempo completoJob Title: Customer Service Team LeadAbout the Role:We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Blu Selection. As a Customer Service Team Lead, you will be responsible for leading and motivating a team of customer service representatives to achieve performance targets and deliver outstanding service.Key...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoCustomer Service Team LeadBlu Selection is seeking a highly skilled and experienced Customer Service Team Lead to join our team in Barcelona. As a key member of our Customer Service Hub, you will be responsible for leading a team of Customer Service representatives and acting as a link between agents and operations management.Key Responsibilities:Lead a team...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoCustomer Service Team LeadBlu Selection is seeking a highly skilled and experienced Customer Service Team Lead to join our team in Barcelona. As a key member of our Customer Service Hub, you will be responsible for leading a team of Customer Service representatives and acting as a link between agents and operations management.Key Responsibilities:Lead a team...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoJob Title: Customer Care Team LeadWe are seeking a highly motivated and experienced Customer Care Team Lead to join our team at Empresa Reconocida in Barcelona. As a key member of our customer service team, you will be responsible for leading a team of Customer Service Agents and ensuring that our customers receive exceptional service.Responsibilities:Manage...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoJob Title: Customer Care Team LeadWe are seeking a highly motivated and experienced Customer Care Team Lead to join our team at Empresa Reconocida in Barcelona. As a key member of our customer service team, you will be responsible for leading a team of Customer Service Agents and ensuring that our customers receive exceptional service.Responsibilities:Manage...
-
Customer Service Team Lead
hace 1 semana
Barcelona, Barcelona, España Blu Selection A tiempo completoJob Title: Customer Service Team LeadAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a talent for mentoring and guiding teams to achieve their best? We're seeking a highly skilled Customer Service Team Lead to join our team at Blu Selection.Key Responsibilities:Lead...
-
Customer Service Team Lead
hace 2 meses
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Centrient Pharmaceuticals Netherlands. As a key member of our Commercial / Customer Service department, you will be responsible for leading the customer service teams within the assigned region and managing the order-to-cash process.Key...
-
Customer Service Team Lead
hace 2 meses
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Centrient Pharmaceuticals Netherlands. As a key member of our Commercial / Customer Service department, you will be responsible for leading the customer service teams within the assigned region and managing the order-to-cash process.Key...
-
Customer Service Team Lead
hace 1 mes
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoJob Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand at the centre of modern healthcare, making essential and...
-
Customer Service Team Lead
hace 1 mes
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoJob Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand at the centre of modern healthcare, making essential and...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled and experienced Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled and experienced Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent...
-
Regional Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoRegional Customer Service Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms. Our commitment to Quality, Reliability, and Sustainability drives our work towards a...
-
Regional Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoRegional Customer Service Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms. Our commitment to Quality, Reliability, and Sustainability drives our work towards a...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent Team Lead will be...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled Regional Customer Service Agent Team Lead to join our team in Barcelona.Job Summary:The Regional Customer Service Agent Team Lead will be...
-
Regional Customer Service Team Lead
hace 1 semana
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Regional Customer Service Team LeadJob Summary:Centrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a Regional Customer Service Team Lead to lead our customer service teams within the assigned region and manage the order-to-cash process.Main...
-
Customer Service Agent Team Lead
hace 1 semana
Barcelona, Barcelona, España Centrient Pharmaceuticals A tiempo completoJob Title: Regional Customer Service Agent Team LeadCentrient Pharmaceuticals is a leading manufacturer of beta-lactam antibiotics and a provider of next-generation statins and anti-fungals. We are seeking a highly skilled Regional Customer Service Agent Team Lead to join our team in Barcelona.Key Responsibilities:Lead the customer service teams within the...
