Customer Service Team Leader
hace 4 meses
Desde Marlex estamos colaborando con Knauf Insulation, empresa multinacional alemana ubicada en Sant Boi de Llobregat que requiere incorporar a su plantilla un/a Customer Service Team Leader para liderar el equipo de 5 personas que componen el departamento actualmente.
¿Cuál será tu misión en la empresa?
Atención al cliente: Dar cobertura a los clientes, gestionar compras y logística.
Coordinar procesos de reclamaciones con clientes y plantas en CRM.
Realizar reuniones periódicas con los demás Managers para definir y orientar la estrategia de negocio.
Organizar el flujo de trabajo según prioridad y tipología de cliente.
Formar al equipo sobre la operativa de tramitación de pedidos y solicitudes, así como apoyarles en estas gestiones cuando sea necesario.
Detectar y desarrollar mejoras vinculadas a la mejora en la atención al cliente e implementarlas.
Al perfil seleccionado se le ofrece:
Pertenecer a una empresa consolidada en su sector.
Entorno de trabajo profesional e internacional.
Oportunidades de carrera y desarrollo profesional.
Flexibilidad laboral.
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