Customer Service Team Leader

hace 2 semanas

Barcelona, España Msx International A tiempo completo

.Customer Service Team Leader - Italian and Spanish in Madrid or BarcelonaDo you have experience in customer service through Contact Centers and are you ready to face new challenges? This is your role at MSXObjective of the position:Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.The duties you will perform on a day-to-day basis are as follows:You will supervise and support a team of agents, ensuring they meet the performance target.You will provide ongoing support, motivation, and mentorship to the team members.You will create comprehensive manuals and document procedures.You will provide training to the new hires and existing team members.You will track and analyze team performance metrics.You will compile data and generate reports on the team performance.We look for you if:You have an excellent command of English and you also have strong language skills bilingual and/or native in Italian and Spanish.You are located in Madrid or Barcelona.You have experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year.You are a person with excellent oral and written communication skills.You have leadership skills with a focus on team development and achieving results.You have the ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.You have knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.What do we offer you?Full-time indefinite contract. 40 hours a week, Monday - Friday.You will be part of a great team of professionals in an internationally consolidated company.You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers.MSX Bazaar: Shopping portal exclusive for MSX employees.23 days of Vacations + 3 extra days.Internal training plan.Do you think you are the ideal person for this position? We want to meet you Apply for the offer quickly and we will review your application.Who are we?With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:Consumer EngagementParts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsSales PerformanceBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market

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