Account Manager Smb
hace 3 semanas
Job summary
Looking for a customer-oriented and result-driven candidate to join our Account Management TeamResponsible for a portfolio of small and medium sized accounts within the Benelux and Nordic marketsMust possess a genuine hunger to navigate accounts in a fast-changing, hyper-growth environment
Job seniority: mid-to-senior level
Responsibilities
• Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement• Gain a deep understanding of customers' business and maximize their usage of TravelPerk• Identify growth opportunities and add new business• Provide clients with regular business reviews, reports, and presentations• Meet and exceed quarterly targets of up-selling and cross-selling• Develop strong relationships with clients to shape their business travel programs• Identify and solve common problems within accounts• Act as a key contact between internal TravelPerk teams and Account Management Team• Effectively prioritize time to maximize impact in key business areas
Requirements
• Native or near native level of English• Minimum 1-2 years of account management or customer success experience• Background within a SaaS or travel-tech business is highly preferred• Outstanding presentation and communication skills• Great prioritization and time management skills• Result-oriented mindset with customer satisfaction as top priority• Ability to analyze and translate data for customers• Empathetic, honest, open, trustworthy, focused, and determined
Key Skills Needed
• Outstanding presentation & communication skills• Great prioritization and time management skills• Ability to analyze and translate data for customers• Empathy• Honesty• Trustworthiness• Focus• Determination
Benefits
• Competitive compensation, including equity in the company• Generous vacation days• Health perks such as private healthcare or gym allowance• Flexible compensation plan• Unforgettable TravelPerk events• A mental health support tool• Exponential growth opportunities• VolunteerPerk - 16 paid hours per year for volunteering
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