Smb Account Manager
hace 2 semanas
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is seeking an SMB Account Manager to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively advocate for the customer - focusing on high levels of adoption to ensure customer satisfaction and be responsible for all upgrades and renewals within your accounts.
What You'll Do:
- Serve as the primary point of contact for clients while collaborating with Sales, Customer Success, and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.- Achieve a quota of new sales growth within customer base and for renewals each quarter.- Be a customer advocate, driving relationships with key customers and creating new champions.- Identify whitespace in accounts and create value based presentations to promote upgrades and cross-sells.- Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.- Devise and execute account strategies and plans to maximize account growth.- Provide high touch customer service, including escalation and coordination of support issues as needed.- Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
What You'll Need:
- Written and spoken business level German required- 2-3 years+ or equivalent experience in consulting, account management or sales development - particularly in cybersecurity.- Bachelor’s degree from an accredited college or university or relevant experience.- Track record of meeting or exceeding expectations in an individually focused, quota-carrying role.- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.- Technical aptitude and ability to learn new concepts quickly.-
- Must be a self-starter with the ability to work independently or in a team environment- A curious nature with a desire to learn and a competitive spirit.- High level of comfort handling client objections and negotiations.- Excellent time management skills.
Bonus Points:
- Security or SaaS sales experience- Customer Success/Service background- Formal training in a recognized sales methodology- Prior experience using Salesforce or another CRM solution
LI-FW1
LI-Remote
Benefits of Working at CrowdStrike:
- Remote-first culture- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries- Competitive vacation and flexible working arrangements- Physical and mental wellness programs- Paid parental leave, including adoption- A variety of professional development and mentorship opportunities- Access to CrowdStrike University, LinkedIn Learning and Jhanna- Offices with stocked kitchens when you need to fuel innovation and collaboration- Birthday time-off in your local country- Work with people who are passionate in our mission and Great Place to Work certified across the globe
- We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact
, for further assistance.
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