Account Manager Smb
hace 2 meses
We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.
Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.
TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in
If you're ready to take off with us, keep reading
**What you will do**:
- Own a portfolio of SMB Customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of TravelPerk.
- Identify growth opportunities and develop your portfolio by adding new business opportunities.
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
- Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of Up / Cross-selling.
- Develop strong relationships with your clients that will shape their business travel programmes.
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
- Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
- Effectively prioritize your time in order to maximize impact in key business areas.
**What you need to have**:
- Native or near native level of English.
- Minimum 1-2 years of account management or customer success experience.
- Background within a SaaS or travel-tech business is a big plus
- Outstanding presentation & communication skills and the ability to build deep relationships.
- Great prioritization and time management skills.
- Result oriented mindset while keeping customer satisfaction as your top priority.
- Great ability to analyze and translate data for your customers.
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains.
- Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- You seek feedback early and often and are open to both give and take constructive and direct criticism.
**What do we offer?**
- Competitive compensation including equity in the company.
- Generous vacation days so you can rest and recharge.
- Health perks such as private healthcare or gym allowance depending on your location.
- "Flexible compensation plan" to help you diversify and increase the net salary.
- Unforgettable TravelPerk events including travel to one of our hubs.
- Udemy for business account to continue your development.
- Mental health support tool for your wellbeing.
- Exponential growth opportunities.
This position requires being based in our **Barcelona** hub. At TravelPerk, we believe in** In Real-Life** interactions and ask our team to come into the office twice per week. Team members that want to go to the office more are welcome too, especially during the first weeks of onboarding
English is the official language at the office. Please submit your resume in English if you choose to apply.
At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don't just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place regardless of race, religion, gender, sexual orientation, national origin, disability or age.
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