Customer Service Representative

hace 1 semana

Valencia, España Altorecruit A tiempo completo

Altorecruit es una Consultoría de Selección y Executive Search especialistas en las industrias del packaging, plasticos y polimieros a nivel internacional.
Actualmente para un importante multinacional lider en la industria del packaging, buscamos un Customer Service para Gestionar internamente el despliegue de los nuevos proyectos según las expectativas del cliente, con el objetivo de optimizar los procesos y ayudando a la compañía a mejorar su posición competitiva respecto al resto de empresas del sector.
Las funciones principales entre otras son: • Servicio y asistencia al cliente.
• Recepción e introducción de pedidos de clientes en RP.
• Gestión de call-offs • Revisión y confirmación fechas de pedido junto con ell cliente después de revisión con la planificación.
• Creación de productos en el sistema.
• Coordinación y comunicación con el departamento de logística para envío de materiales a clientes.
• Recepción nuevos diseños del cliente y coomunicación y coordiancion con el área de Pre-impresión • Coordinación con Calidad, Logística y Administración en caso de reclamación de clientes.
• Elaboración de los informes a clientes (control de stocks, pedidos abiertos, entregas,..).
• Documentación y archivo lista de precios (histórico) e información de clientes (volúmenes, planos, tenders).
• Coordinación y soporte en la homologación de nuevos formatos.
• Visitas puntuales a clientes y asistencia a ferias del sector.
Se ofrece: 2 días de teletrabajo a la semana.
Trabajo de Lunes a Viernes.
Horario intensivo los viernes y meses de verano.
Puesto estable e indefinido.
Requisitos: Requisitiso minimos.
• Formación Grado Superior.
• Nivel avanzado herramientas ofimáticas.
• Conocimiento programa RP.
• Inglés B2 • Experiencia mínima de tres años como realizando funciones similares en sector del packaging.
• Permiso de conducir y disponibilidad para viajar 4 veces al año.
Requisitos deseados: • Conocimiento del mercado.
• Conocimientos técnicos de packaging.
• Conocimiento de segundo idioma (Francés / Alemán).

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