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Technical It Account Manager
hace 4 meses
.Technical IT Account Manager page is loadedTechnical IT Account ManagerApply locations Madrid Bad Homburg Erding Nice time type Full time posted on Posted 17 Days Ago job requisition id R19699Job TitleTechnical IT Account ManagerSummary of the role:The IT Account Manager is to be responsible to build and maintain business and commercial relationship with a set of internal stakeholders, for the success of the platform and services delivered. She/he will act as trusted advisor and advocate, will follow-up new demands, delivery, budget and manage communication and engagement with stakeholders. She/he will anticipate escalations, improve quality, have a clear view on the cost and keep trustful relationship.She/he will support our commercial units to engage with their end customers or prospects.In this role you will:Manage the relationship with a set of internal stakeholder portfolio (Business Units, Engineering, Central function, ...) promoting on value, service delivered and demand management.Manage and optimize the budget dedicated for the delivery of IT services for stakeholders.Provide regular visibility to leadership of stakeholder (status/escalation/budget/expectations).Establish and execute governance with the stakeholders as appropriate, with the right level of visibility.Help to coordinate development efforts between the Business and Platform Engineering Units related to:Enhanced reporting for internal agreements and management visibility.Enhancements of IT services offerings relating to the products of the Business Unit.Act as the primary point of contact for escalations from the Business towards Platform Engineering.Identify and take accountability of service supply problems.Define and manage marketing strategy (communication...) to the account she/he is in charge of.Delivery & ReportingMobilize line organization to assure delivery of commitments in line with stakeholders (BU) expectations.Escalate internally major issues impacting the delivery of the serviceProvide reports and status updates according to the customer agreement or as requiredProvide efficient and professional relationship and account management for the assigned customer portfolio.Service definition, measurement and reporting, demand management definition and reporting, together with Controlling and Engineering Portfolio Strategy.Onboarding and implementation- Support the stakeholder in its demand for new services/platform components: definition of the demand, follow-up within Platform Engineering delivery units and validation of the quality of the answer.- Follow-up delivery, anticipate escalation and ensure scope/time/cost are align with original expectations.Stakeholder Satisfaction- Define and support the overall stakeholder satisfaction for Platform Engineering.- Maintain stakeholder satisfaction survey for its stakeholder portfolio and identify area of improvements and action plan
