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.Account Manager - UK Market Allianz Barcelona, SpainPosted: 21 days ago | Type: Permanent | Salary: CompetitiveOur Mission at Allianz Technology is Leading IT with you Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.Join our fun team and contribute to our mission to build the CTO2 Account Management support Team.The Account Management support Team, by close collaboration within the Allianz Technology Chief Technology & Transformation Officer Area, Finance, and the IT / Support functions, will support the Account Managers and their customers in their transformation, ensuring that contractual and financial obligations are successfully met by both sides.Hop on board - we can't wait to meet youYou willCustomer RelationshipQuarterly Account Meeting with OEs C-level (preparation, leading, follow-up)Run Net Promoter Score exercise (e.G. Selection of participants; meeting coordination; result consolidation; action tracking)Monthlyfinancial meeting (customer management level/dispute handling)Issue & escalation management - Financial & contractual topicsAd hoc invoice clarificationAd hoc billing reportingCustomer Intelligence & Events - Improve external communication towards customerBest practice sharing cross Account Management CTOsNew service/Change of service recurring meetings conducted jointly with Service OrganizationFinanceOverdue ReceivablesTracking and closure of Overdue Receivables and controlling of monthly payments - interface to Debt Collection TeamCommercialsMonthly approval for billing itemsEnsure monthly Financial ReconciliationInformation about financial clean-ups (e.G. bulk charging BB10, YBC BENSL, Sharepoint retrospective charging, etc)Revenue PlanningConduct annual planning with the OE & AzT Service OrganizationForecasting: Minimize risks in the Year End Steering with proper follow-up on charging status vs. plan/request necessary accruals (OE/CFO)ContractsContract E2E negotiationPrice Communication (annual/ad hoc)Contractual initiation, negotiation, tracking, and closure of all services and projects deliveredResponsible for contractual coverage of revenues and status follow-up
