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Mgr, Sales Operations
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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job.Sales Operations Manager - Commercial StrategyLooking to join a team that relentlessly strives for better, has a bias to action, aims to simplify everything, and is passionate towards the operational side of sales? Are you a process-driven professional with a hunger to improve the status quo? Expedia Partner Solutions' global sales operations team is looking for a Sales Operations Manager who will drive the effectiveness and efficiency of our sales teams through close collaboration with various functions to review, improve, and implement our sales processes.What you'll do:Own the sales process component ('the what') of the Sales Blueprint by:Reviewing the sales cycle and process - does it reflect the needs of the organization and put our partners at the centre of our decision-making?Establishing what can be improved and working closely with key stakeholders to enable changes in our sales process, especially with the Salesforce.Com product and technology team to ensure the system is aligned.Streamlining the sales process by proactively proposing new processes, prioritizing automation, and sharing best practices.Flagging problem areas and recommending next steps so sales teams can be more efficient.Analysing data and using key metrics as well as stakeholder feedback to measure effectiveness and uncover areas for improvement of the sales process.Driving adoption and compliance of the concepts defined in Blueprint.Implementing a regular and ongoing cycle of updating the blueprint sales process based on business changes, insights, and feedback to ensure the blueprint remains relevant in our fast-growing business.Updating documentation and driving communication of changes on a regular cadence.Maintaining and supporting the process for the termination of our lowest tier of unmanaged accounts.Maintaining and supporting sales compliance initiatives.Reviewing and establishing the documentation and implementation of sales process exceptions.Supporting ad-hoc initiatives as required.Who you are:Prior experience in sales operations and process improvement in a B2B organization and/or travel industry (Six Sigma certification or any other process certification is a plus).Robust understanding of Salesforce.Com and how it can enable and add value to the sales cycle (Salesforce certifications are a plus).Ability to think like a salesperson and understand the B2B sales process and the opportunities and challenges surrounding it.Strong ability to simplify complex operations and data and effectively communicate this to leaders across all levels of our organization.#J-18808-Ljbffr
