Customer Service Specialist

hace 2 semanas

Madrid, España Imperial Brands A tiempo completo

The Role
Join our dynamic team at Imperial Brands PLC , where we are committed to delivering exceptional customer service and satisfaction.
We are looking for a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes.
Type of contract : Fixed term (to cover Maternity leave)
Principal Accountabilities
Data Management : Prepare and manage customer service data across all digital platforms and ERPs.
Order Processing : Check customer orders, pricing, rebates, and RSKU allocation to ensure accurate product delivery.
Execution : Handle delivery notes, invoicing, and monthly closing tasks for local plants.
Complaint Resolution : Receive, track, and resolve customer complaints, coordinating with other departments as needed.
Collaboration : Work closely with Customer Service in the HUB and E2E Cluster Logistics, and support stock obsolescence management with Sales.
Skills and Experience Required
Strong collaboration and interpersonal skills.
Proficient in Excel, SAP/APO, and Power BI.
Fluency in English and Spanish.
Ability to work between interfaces and manage processes effectively.
Driven, proactive, accountable, decisive, and focused.
What We Offer
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including generous holiday entitlement and hybrid/flexible working opportunities.
Everyone Belongs
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all backgrounds.
About Us
We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees.

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