Guest Experience Manager
hace 1 semana
Guest Experience Manager - Destino Five IbizaAre You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New HeightsWhat We're Looking ForA proven track record of 1-2 years in a Luxury Hotel environment in a Guest Relations Manager role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.Excellent communication and interpersonal skills, with Fluency in English and Spanish, leveraging strong verbal and written skills.Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.The ability to focus on Guests' Needs, with a calm and courteous attitude that reflects the 'Vibe at FIVE.'Comprehensive knowledge of Guest Services, Hotel Amenities, Local Attractions, and the latest Industry Trends.A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.Strong understanding of Industry Regulations is beneficial.Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow 'FIVERs.'A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.A hands-on attitude, fuelled by a 'Can-Do' Spirit.Key ResponsibilitiesGreets and escorts VIPs upon Arrival and Departure, ensuring arrangements are Meticulously planned and Flawlessly executed to reflect 'FIVE-Styled' hospitality.Verifies and completes Credit and Payment processes for all Guests at check-in, maintaining Precise and Regulated financial control.Keeps the Front Office Manager updated on Critical Matters, fostering Operational Excellence and Seamless Communication.Coordinates closely with other Departmental Leaders to provide comprehensive Support where required, ensuring Cohesive operations.Prepares detailed Work Schedules for the Guest Relations Team, optimising resources and enhancing Team Efficiency.Coaches, counsels, and inspires the FIVE Tribe with Constructive Feedback, conducting regular Performance Appraisals to drive success.Enforces all safety protocols, emergency procedures, and fire prevention regulations, taking Proactive Corrective Actions when necessary.Acts as a trusted Source of Information and assistance for all Guests, ensuring every interaction reflects 'FIVE-Styled' excellence.Supervises suite allocations and oversees the Seamless handling of Group Arrivals and Departures to ensure a Premium guest experience.Resolves outstanding Front Office operational issues Promptly and Effectively, guaranteeing a Smooth and Efficient operation.Monitors and addresses Guest feedback with Urgency and Precision, consistently elevating Service Standards.Represents the Front Office at daily Rooms Division briefings and Leadership Team meetings in the absence of the Front Office Manager.Acts as Duty Manager during scheduled shifts, demonstrating Leadership and maintaining the 'Vibe at FIVE' throughout.Possesses in-depth knowledge of FIVE, including all Departments, Services, and Venues, to serve as a comprehensive resource for Guests.Delivers 'FIVE-Styled' service that consistently Exceeds the expectations of even the most discerning Guests.Implements and upholds Rigorous Security and Confidentiality Protocols when handling guest information and requests.Conducts regular Training Sessions for the Guest Services Calling Team, ensuring strict adherence to Service Standards and staying informed of the Latest industry trends.The Team'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.An Equal Opportunity EmployerThe FIVE Tribe represents over 80 nationalities across its over 2000 'FIVERs.' FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.About FIVE Hotels and ResortsFIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE's award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.Find out more here: fivehotelsandresorts.com
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Guest Experience Manager
hace 7 meses
Ibiza, España Destino A tiempo completo**Descripción**:En Destino Pacha buscamos Guest Experience Manager! Tus funciones serán las siguientes:- Ser el portavoz de la marca en el hotel, asegurando una óptima implementación de los atributos, estándares y manuales que aplican en su departamento, así como velar por su cumplimiento en el resto de las áreas, definiendo planes de mejora en caso...
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Premium Guest Experience Professional
hace 5 días
Ibiza, España Fivehotelsandresorts A tiempo completoRole OverviewWe are looking for a highly motivated Premium Guest Experience Professional to join our team at Fivehotelsandresorts.Key ResponsibilitiesSpearhead the delivery of exceptional guest experiences, ensuring seamless hospitality services across all departments and venues.Develop and implement strategies to enhance guest satisfaction and drive...
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Guest Experience Manager
hace 7 días
Ibiza, España Fivehotelsandresorts A tiempo completo.Guest Experience Manager - Destino Five Ibiza Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. The Candidate A Driven Self-Starter, you have...
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Guest Experience Manager
hace 1 semana
Ibiza, España Fivehotelsandresorts A tiempo completo.Guest Experience Manager - Destino Five Ibiza Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have...
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Guest Experience Manager
hace 1 semana
Ibiza, España Fivehotelsandresorts A tiempo completoGuest Experience Manager - Destino Five Ibiza Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group?Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The Candidate A Driven Self-Starter, you have...
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Guest Experience Manager
hace 1 semana
Ibiza, España Fivehotelsandresorts A tiempo completoGuest Experience Manager - Destino Five IbizaAre You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The Candidate A Driven Self-Starter, you have...
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Guest Experience Manager
hace 1 semana
Ibiza, España Fivehotelsandresorts A tiempo completoGuest Experience Manager - Destino Five IbizaAre You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you...
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Guest Experience Manager
hace 1 semana
Ibiza, España Fivehotelsandresorts A tiempo completoGuest Experience Manager - Destino Five Ibiza Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. The Candidate A Driven Self-Starter,...
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Guest Experience Manager
hace 2 semanas
Ibiza, Illes Balears provincia, España FIVE Hotels and Resorts A tiempo completo**An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...
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7Pines Resort Ibiza
hace 5 meses
Ibiza, España 7Pines Resort Ibiza A tiempo completo**Buscamos**:El trabajo de **Guest Relations Manager **se ejecuta satisfactoriamente cuando:- Se proporciona a todos los huéspedes un servicio profesional de acuerdo con las políticas, procedimientos y normas de servicio del hotel.- Todas las preocupaciones de los huéspedes se tratan de manera cortés y eficiente con un seguimiento adecuado.- Las quejas...
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Luxury Hotel Front Desk Manager
hace 7 días
Ibiza, España Fivehotelsandresorts A tiempo completoJob DescriptionAward-winning FIVE Hotels and Resorts is seeking a highly motivated Guest Experience Manager to deliver exceptional experiences across our luxury lifestyle destinations.
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Luxury Hotel Service Manager
hace 5 días
Ibiza, España Fivehotelsandresorts A tiempo completoAbout the RoleWe are seeking an exceptional Luxury Hotel Service Manager to join our team at Fivehotelsandresorts.Job DescriptionDeliver exceptional guest experiences, ensuring seamless hospitality services across all departments and venues.Lead by example, maintaining a high level of professionalism and adhering to industry-leading standards.Develop and...
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Guest Service Manager
hace 6 días
Ibiza, España Grand Palladium Ibiza Resort & Spa A tiempo completoDesde Grand Palladium Palace & White Ibiza queremos que seas parte de nuestra familia uniéndote a nuestro equipo como Guest Service Manager.Misión del puesto de trabajo Tu misión principal será gestionar el equipo de Guest Service, de manera que se asegure la correcta satisfacción de los clientes durante su estancia en el establecimiento, obtener...
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Guest Service Organizer
hace 6 meses
Ibiza, España Ushuaïa Ibiza Beach Hotel A tiempo completo**Descripción**:Un unexpectedsummer te está esperando, atrévete y forma parte del mejor equipo en Ushuaïa como **Guest Service Organizer.**Tu misión principal será gestionar el equipo de Guest Service junto a la Guest Service Manager, de manera que se asegure la correcta satisfacción de los clientes durante su estancia en el establecimiento, obtener...
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Eu - Guest Service Manager -Ushuaia Ibiza Beach
hace 6 meses
Ibiza, España Ushuaïa Ibiza Beach Hotel A tiempo completo**Descripción**:Un unexpectedsummer te está esperando, atrévete y forma parte del mejor equipo en Ushuaïa como **Guest Service Manager.**Tu misión principal será gestionar el equipo de Guest Service, de manera que se asegure la correcta satisfacción de los clientes durante su estancia en el establecimiento, obtener información de la insatisfacción...
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Director of Quality and Experience
hace 5 días
Ibiza, España Fivehotelsandresorts A tiempo completoCompany OverviewFIVE Hotels and Resorts is a Luxury Hotel Group that redefines the concept of hospitality. Our mission is to provide exceptional experiences for our guests, and we're seeking a talented individual to join our Quality Team as a Quality and Training Manager.Job DescriptionThis role involves overseeing the daily activities of our team members in...
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7Pines Resort Ibiza
hace 5 meses
Ibiza, España 7Pines Resort Ibiza A tiempo completo**Buscamos**:El trabajo de **Guest Service Agent **se ejecuta satisfactoriamente cuando:- El servicio de equipaje es totalmente puntual y eficiente.- Los huéspedes son acompañados a sus habitaciones y familiarizados con el Hotel y sus servicios- Se asegura de que se sigue la política de ahorro de energía y materiales y se reciclan los residuos...
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Guest Service Manager
hace 5 meses
Ibiza, España Bless Hotel Ibiza A tiempo completo**Descripción**:Desde **BLESS Hotel Ibiza **queremos que seas parte de nuestra familia uniéndote a nuestro equipo como** Guest Service Manag**er.**Misión del puesto de trabajo**Tu misión principal será gestionar el equipo de Guest Service, de manera que se asegure la correcta satisfacción de los clientes durante su estancia en el establecimiento,...
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Hotel Trainee
hace 5 días
Ibiza, Baleares, España ACCOR A tiempo completoCompany OverviewMondrian & Hyde Ibiza is a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands in the idyllic Cala Llonga beach in Ibiza. As a Front Office Trainee, you will be part of an innovative and fast-growing international group committed to building new hotels and creating great hotel experiences. SalaryWe offer a competitive...
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Hospitality Services Manager
hace 5 días
Ibiza, España Accor Hotels A tiempo completoAbout the RoleThe Hospitality Services Manager is responsible for overseeing front office operations, ensuring seamless guest experiences and efficient services delivery.This key position involves supervising front office staff, implementing procedures, and promoting alignment with hotel policies and procedures. The ideal candidate will possess excellent...