Premium Guest Experience Professional
hace 5 días
We are looking for a highly motivated Premium Guest Experience Professional to join our team at Fivehotelsandresorts.
Key Responsibilities- Spearhead the delivery of exceptional guest experiences, ensuring seamless hospitality services across all departments and venues.
- Develop and implement strategies to enhance guest satisfaction and drive profitability, staying up-to-date with the latest industry trends.
- Collaborate with cross-functional teams to ensure cohesive operations and achieve business objectives.
- Maintain a high level of professionalism, adhering to industry-leading standards and promoting a positive company culture.
- Proven track record in a luxury hotel environment, with 1-2 years' experience in a guest relations manager role.
- Excellent communication and interpersonal skills, with fluency in English and Spanish.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong understanding of industry regulations and ability to maintain confidentiality when handling guest information.
- Exceptional customer service skills, with a calm and courteous attitude that reflects the 'Vibe at Five.'
Fivehotelsandresorts is committed to delivering exceptional guest experiences and setting the gold standard in luxury hospitality.
The estimated salary for this role is $65,000 - $85,000 per annum, depending on experience and qualifications.
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