Front Office Manager
hace 2 meses
Empresas: Pestana Plaza Mayor - Madrid Pestana Hotel Group is the largest multinational hospitality group in Portugal, with a strong global investment and currently in an exciting phase of expansion.
Present in 16 countries, Pestana boasts over 12,000 rooms and a team of more than 7,000 professionals.
With over 3 million guests per year, our group is widely recognized for delivering exceptional experiences.
WHAT WE OFFER Joining Pestana means stepping into a universe of opportunities.
We provide extensive online training, career development programs such as Growing Together and Building Up, and more.
Additionally, all our employees enjoy the following benefits: Private Health Insurance covered by the company after the probation period.
Ticket Restaurant Special employee rates and discounts at Pestana Hotels worldwide.
25% discount in our restaurants and bars.
Birthday Celebration- we celebrate your special day with you, if you wish to
And much more-but you'll have to join us to find out
THE CHALLENGE: We are looking to welcome professionals with experience and a passion for hospitality who aspire to be part of an international group.
We are currently recruiting for the position of Front Office Manager at our Pestana Plaza Mayor Madrid - Collection Hotels.
We seek a diplomatic individual with strong communication and leadership skills, capable of multitasking, prioritizing, and managing time effectively under pressure, all while maintaining high motivation.
The Front Office is where our guests form their first and last impressions, making it crucial for the Front Office Manager to ensure a pleasant experience that encourages guest loyalty.
YOUR MISSION: Manage and train Front Office staff, coordinating the activities of the front desk, reservations, guest services, and telephone operations.
Ensure the front desk delivers a professional and friendly service to all guests.
Handle guest inquiries and complaints with tact and efficiency.
Arrange staff scheduling to ensure optimal coverage.
Act as a liaison between the General Manager and the Front Office team.
Prepare monthly reports and manage the budget for the Front Office department.
WE ARE LOOKING FOR YOU
If you have the experience, skills, and passion for hospitality, and are ready to take on this exciting role, we would love to hear from you
Requisitos : - Experiencia demostrable en un puesto similar.
- Alta capacidad de resolución de problemas.
- Sólidas habilidades de liderazgo y colaboración en equipo.
- Excelente comunicación en inglés y español; se valoran otros idiomas.
- Conocimiento avanzado del sistema OPERA.
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