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Key Account Manager
hace 3 meses
col-wideJob Description:By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job DescriptionJOB FUNCTION:Responsible for leading and developing local strategic customer relationships to grow Takeda´s business within compliance and legal requirements.ACCOUNTABILITIES:Accountabilities and responsibilities will be applicable according to TA products LCMTherapy & Product LiaisonDeliver agreed strategy and all necessary tactics within the key accounts in order to drive Takeda performance, including and not limited to delivering product and therapeutic knowledge, detailing to prescribers, and negotiating sales terms with hospital pharmacies.Run high-level scientific meetings with customers to convey product importanceOperate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.Participate at congresses, meetings and trainings.Act as an ambassador for the Takeda brand, its vision and values that achieves patient focus at all levels of the business.Have adeep understanding of respective areaand products. Including knowledge of products, product strategy, positioning, key messages, programs, company developments, customers and competitors.Responsible forcontinuous expansion of his/her knowledge, identifying gaps and new requirements specific for his/her context andaddressing them proactively and independently.Understand theimpact of Takeda's drugs on patient's lifefrom diagnosis to hospital consultation and ongoing treatment.Deliver Takedavalue proposition informed by patient pathway insight.Proactivelyemployscreative thinkingin order to best meet client needs, continuouslystrive to identify maximum valuefor both clients and TakedaAccount ManagementFormulate comprehensive and insightful key account plans to build, manage and improve trustful relationships with key stakeholders, whilst maximizing Takeda performance.In coordination with supply chain, ensure Takeda product(s) is/are available at account levelSupport and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within your accounts.Develop deep local insights into priority accounts in order to shape and implement innovative offerings to meet account needs.In coordination with the Brand Manager, shape and identify key marketing strategies that reflect customer needs and implement activities to support this strategy.Active participation in marketing strategy definition to provide input when required.Participation in theformulationandexecutionof account plans(in coordination with in-field market access)focused on fulfilling clients needsand therefore driving maximization of commercial performance.Commercial ExcellencePrioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision makers and important local players.Make changes as needed from new business opportunities and changes in the market place to achieve financial objectives.Analyze territory sales and competitors together with customer behavior for best KAM or IFP planning.Perform local marketing and sales analyses and gain patient flow insights.Champion Key Account Management approach and share best practices among KAM team.Track and communicate KPIs and performance metrics as defined in the account planForm, execute and follow-up tactics and KAM plans in regards to strategies and objectives for business areas in a cost-effective way leading to best ROI.Report on progress and deviations to First Line Manager or Business Unit DirectorWeekly reporting and analyzing and follow-up of activities in CRM system.Communication & Cross-Functional CollaborationDevelop and maintain strong, effective and constructive relationships with external partners including KOLs, therapy nurses, other HCPs, patient associations (non-direct relationship), hospital pharmacists and administration to name a few by taking a leadership role in the communication and liaison between all external customers.Serve as acentral coordinator infield of the contact and communication for account related activities with HCPs(face of One Takeda)communicatingvalue that Takeda provides to clients.Transmits clients voice and needs to the organizationandcoordinates the required resourceswithin Takeda to respond to themOrchestrates different channelsto provide best content for clients with support from back-office (marketing, omnichannel BP)Build and apply understanding of customer organizations and networks to developrelationship mapsDevelop relationships with clientsthat are perceived as unbiasedpartnerships with client's best interests at the forefrontinstead of commercial transactionsProactively engage in collaboration with fellow KAM team as well as other field partners, including MSLs, IFMA and Project Managers (where available) to ensure alignment in objectives and coordination of activities with accounts and external stakeholders.Identify and raise relevant issues and propose potential solutions through the appropriate internal and external channels.Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders, particularly the BU Head and Product Manager on a regular basis.Share best practices and daily bases personal experiences among the team.Others:Ensure business objectives are met in full compliance with laws, regulations and Takeda standards of Business Conduct and Ethics.Monitors compliance with external and internal policies and proceduresPromotes, encourage and demonstrate commitment to Takeda-ism philosophy and values.Communicate to pharmacovigilance department any adverse reaction at the time of becoming aware of it, following company's internal procedures.Ensure development and implementation of an annual quality plan within the scope of responsibility.Promote, encourage and demonstrate commitment to Takeda-ism philosophy and valuesCommunicate any adverse reaction as soon as it is identified to the Pharmacovigilance Department as detailed in the company's internal proceduresAct according to Corporate, Compliance, Ethical codes and Legal standards.EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGEEducation:B. Sc. Degree or equivalentExperience:Previous experience in engaging partnership with HCP, having delivered strong results in a secondary care environment (preferably in a specialty care setting).Experience of close collaboration with HCP/payers and commercial/access managers in engaging value based partnershipsExperience in working in a multifunctional environment collaborating with different roles and departmentsSkills:Self starter/innovative thinker: Identify and create new opportunities based on new ideas. He /she is able to assess stakeholders needs and is accountable and responsible to answer to them.Results oriented and entrepreneurial mindset: Execute the identified key activities and actions . "Can do" mentality. Able to work autonomously challenging the status quo. Collaborate with other business areas within Takeda to overtake hurdles or leverage additional opportunities.Work on a mid-long term planAnalytical thinking: Able to understand context dynamics (market , stakeholders, competitive context) to anticipate changes and stakeholders needs. Make a proper diagnosis of the situation from both a quantitative and qualitative perspectivesResiliency: Able to adapt to different situations and to answer in the proper manner.Agile thinking.Intrapersonal intelligence: Ability to create trustful relationship with both internal and external stakeholders based on "Takeda Values".Strong communication skill: Able to proactively interact and influence with stakeholders generating relevant content of discussion.Scientific knowledge: Perceived as a competent partner by HCPs providing impactful content and able to resolve doubts coordinating internal resources if necessary.Omnichannel engagement: Able to identify the best channel to interact with stakeholders according to the specific situation, and propose value based content.Proficiency in use of use of all channels, including digital: At the moment of engaging with the client understands client preferences and value of all channels available, as well as how to employ them effectivelyKnowledge:Background in the area of biological or medical sciences.Understanding of main dynamics within the pharmaceutical industry and within the National Health SystemMastery of the complexities of interacting with, influencing and developing customers.Understanding of the business drivers within the pharmaceutical industry.Understanding of the dynamics of a secondary care sales environment.Understanding of pricing, discounting and commercial deals across hospitals and Trusts.Strong analytical skills / Well organized territory management skills.PHYSICAL DEMANDS:Ability to drive or fly to attend meetings, audits, and training.Manual dexterity required to operate office equipment (i.e. computers, phones, etc.)Carrying, handling and reaching for objects.TRAVEL REQUIREMENTS:Willingness to travel, be away from home (large geographic territory and central briefings) and international destinations.Valid and clean driver's licence.LocationsMadrid, SpainWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time#J-18808-Ljbffr
