Inicio Inmediato: Technical Customer Support Specialist

hace 2 semanas


Barcelona, España Freightos Group A tiempo completo

.WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.We're not alone, either.WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).Turns out, it's kind of a big deal. As the leading global freight booking platform for a massive industry (the phone or computer you're reading this on was, after all shipped), we've been crushing it with double-digit growth, year after year.About the PositionBut it's our product that gets our customers excited (well, that and cake). As a Technical Customer Support Specialist, you will be our superhero technical expert on all our products, and you will use your expertise (superpowers) to turn our customers' issues into ancient history. Our technology is what they see every day; you're the person they turn to when they need support. And you're damn good at it. Seriously. Like, really good at it.We help our customers move goods (even ingredients for cake) around the world. You'll help them by being the front line.Learn and know our products like the back of your hand so that you can answer customers' questions and guide them through the system's features and functionalities.Acknowledge and resolve incoming customers' inquiries sent through Emails or chats.Use different methodologies to investigate issues, identify root causes, implement needed solutions, and take action items to prevent issues from recurring.Anticipate customer issues and address them proactively.Escalate system or customer issues to internal teams, working alongside our Development, System Reliability Engineers, Product, Customer Success, and Data Services teams.Ensure providing excellent service standards by applying best practices.Create needed documentation to share knowledge internally and externally.RequirementsBasic RequirementsEnglish proficiency is absolutely required alongside excellent communication skills.Customer-oriented mindset.Self-motivated individuals who can learn new tools/technologies independently.Detail and process-oriented and organized.Flexibility to work rotating shifts planned ahead of time to provide around-the-clock support.A wizard at working with remote teams, showcasing exceptional teamwork.Ownership to work independently.Preferred RequirementsBachelor's degree in Engineering or Computer Science or relevant IT background OR an equivalent combination of education, training and experience.Experience with Ticketing Systems such as Zendesk, Jira, Intercom.High level of Spanish



  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Job OverviewCpm International is a global leader in customer service, sales, and technical support solutions. We are seeking a highly motivated and experienced Technical Support Specialist to join our team.


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Company Overview: Our client, a world leader in tech, is seeking an experienced Technical Support Specialist to join their Customer Service & Support Team in Athens, Greece. As a member of this team, you will play a vital role in delivering exceptional customer experiences and providing top-notch technical support.


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    A career opportunity has arisen in sunny Barcelona for an ambitious and skilled Customer Support Specialist to join our team at Blu Selection. As a customer-centric company, we are dedicated to providing exceptional service and support to our clients, and we need someone who shares our passion for delivering top-notch results.About the RoleWe are seeking an...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Job Title: Technical Support SpecialistLocation: Athens, GreeceOur company, a leading provider of contact centre outsourcing services, is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Finnish customer support technical support opportunities in Athens, Greece are available with our client.Location: Athens, GreeceOur client is a leader in the tech industry, providing excellent opportunities for experienced customer service and technology enthusiasts to work with top companies worldwide.A great chance to experience working in the world of...


  • Barcelona, Barcelona, España Merantix A tiempo completo

    Job OverviewAt Merantix, our Customer Support Team is a hub of innovative problem solvers who thrive on delivering exceptional customer experiences. We are seeking a skilled Technical Support Specialist to join our team and support our customers through their daily operations.About the RoleThis hybrid role combines remote and in-office work, offering...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Bosch Group. As a key member of our customer service team, you will be responsible for providing top-notch technical support to our customers.This is a remote position, allowing you to work from the comfort of your own home. Our ideal candidate is a highly motivated and...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Job Summary We are seeking a skilled Technical Support Specialist to join our global team at Cpm International. As a Technical Support Specialist, you will play a critical role in ensuring exceptional customer service and technical expertise for our premium beverages brand, Guinness. Key Responsibilities • Handle all customer contacts, including...


  • Barcelona, Barcelona, España Team A tiempo completo

    About the RoleSwiss-based Team.Blue is looking for a skilled Technical Support Specialist to join our second level support team. As a key member of our customer service team, you will be responsible for analyzing and resolving complex technical issues for our Swiss market clients.Key Responsibilities- Receive and respond to technical customer inquiries via...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job DescriptionAt Blu Selection, we are seeking a highly skilled Technical Customer Support Specialist to join our team in Barcelona, Spain.About the JobThe ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. The role involves providing high-quality technical support...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    Company Overview: Concentrix Spain is a global technology and services leader powering the brands of the future. Our mission is to improve businesses with technology and integrated solutions in over 70 countries.Salary: €21,000 - €24,000 per year, depending on experience and qualifications.Job Description: As a Technical Support Specialist, you will be...


  • Barcelona, España Freightos (Tradeos, Ltd) A tiempo completo

    .WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight. We're not alone,...


  • Barcelona, Barcelona, España Minacs A tiempo completo

    We're a global technology and services leader that powers the brands of the future, looking for a Technical Customer Support Specialist to join our team in Barcelona. As a key member of our customer-facing team, you will play a critical role in ensuring the satisfaction of our clients' customers.Career Growth and Personal DevelopmentAs a Technical Customer...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    We are seeking a highly skilled Technical Support Specialist with native German language proficiency and strong English skills to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to customers via phone, email, and chat.**Key Responsibilities:**Offer comprehensive technical...


  • Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completo

    At Dynatrace Software GmbH, we're seeking an Advanced Technical Support Specialist to join our Global Customer Support team. This role offers a unique opportunity to work directly with customers, resolving technical issues and problems related to our SaaS and Managed products.Job Responsibilities:Recognize and solve complex customer problems related to our...


  • Barcelona, España Freightos Group A tiempo completo

    .WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight. We're not alone,...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team in sunny Barcelona. As a Technical Front Office Specialist, you will be the first point of contact for customers with inquiries related to telecom services.About the JobThe ideal candidate will have excellent communication skills, be comfortable with technical troubleshooting, and have a...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    We are seeking a skilled Customer Support Operations Specialist to join our team at CPM International. Based in Barcelona, Spain, this role offers a unique opportunity to work with a global company that provides multilingual support solutions for clients worldwide.About the RoleThis is a full-time position with a starting salary of €25,000 gross per year...


  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Head Hunt International is seeking a skilled Polish Customer Service and Technical Support Specialist to join their team in Athens, Greece. This exciting opportunity offers the chance to work with a world-renowned company, providing excellent customer support and technical assistance to clients.The ideal candidate will have fluent Italian language skills and...


  • Barcelona, España Nestlé Sa A tiempo completo

    .Tech Specialist - Mobile Specialist - iOSWe are looking for a Tech Specialist - Mobile Specialist - iOS to be part of our Nestlé Nespresso Digital and Tech Team.Position SnapshotType of Contract: Permanent.Type of work: HybridWork Language: Fluent Business EnglishAbout the RoleAs an iOS Mobile Technology Specialist, you will be working on the mobile...