Technical Customer Support Specialist

hace 3 días

Barcelona, España Freightos (Tradeos, Ltd) A tiempo completo

.WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight. We're not alone, either. WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO). Turns out, it's kind of a big deal. As the leading global freight booking platform for a massive industry, we've been crushing it with double-digit growth, year after year. About the Position As a Technical Customer Support Specialist , you will be our superhero technical expert on all our products. You will use your expertise to turn our customers' issues into ancient history. Our technology is what they see every day; you're the person they turn to when they need support. Help our customers move goods around the world by being the front line of support. Learn and know our products thoroughly to answer customers' questions and guide them through the system's features and functionalities. Acknowledge and resolve incoming customer inquiries sent through emails or chats. Investigate issues, identify root causes, implement solutions, and take action items to prevent issues from recurring. Anticipate customer issues and address them proactively. Escalate system or customer issues to internal teams, working alongside Development, System Reliability Engineers, Product, Customer Success, and Data Services teams. Ensure excellent service standards by applying best practices. Create necessary documentation to share knowledge internally and externally. Requirements Basic Requirements English proficiency and excellent communication skills. Customer-oriented mindset. Self-motivated with the ability to learn new tools/technologies independently. Detail and process-oriented, organized. Flexibility to work rotating shifts planned ahead of time to provide around-the-clock support. Ability to work effectively with remote teams. Ownership to work independently. Preferred Requirements Bachelor's degree in Engineering, Computer Science, or relevant IT background, or an equivalent combination of education, training, and experience. Experience with ticketing systems such as Zendesk, Jira, Intercom. High level of Spanish proficiency. Why is Freightos exactly where you want to work? Location: Barcelona, Spain with a hybrid work model. Professional development and continuous learning opportunities with an annual training budget. Participation in the Long Term Incentive Plan (LTIP) of the Freightos Group. Ticket restaurant, private health insurance, and flexible remuneration options

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