Technical Customer Support Specialist
hace 3 semanas
.WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight. We're not alone, either. WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO). Turns out, it's kind of a big deal. As the leading global freight booking platform for a massive industry (the phone or computer you're reading this on was, after all shipped), we've been crushing it with double-digit growth, year after year. About the Position But it's our product that gets our customers excited (well, that and cake). As a Technical Customer Support Specialist , you will be our superhero technical expert on all our products, and you will use your expertise (superpowers) to turn our customers' issues into ancient history. Our technology is what they see every day; you're the person they turn to when they need support. And you're damn good at it. Seriously. Like, really good at it. We help our customers move goods (even ingredients for cake) around the world. You'll help them by being the front line. Learn and know our products like the back of your hand so that you can answer customers' questions and guide them through the system's features and functionalities. Acknowledge and resolve incoming customers' inquiries sent through Emails or chats. Use different methodologies to investigate issues, identify root causes, implement needed solutions, and take action items to prevent issues from recurring. Anticipate customer issues and address them proactively. Escalate system or customer issues to internal teams, working alongside our Development, System Reliability Engineers, Product, Customer Success, and Data Services teams. Ensure providing excellent service standards by applying best practices. Create needed documentation to share knowledge internally and externally. Requirements Basic Requirements English proficiency is absolutely required alongside excellent communication skills. Customer-oriented mindset. Self-motivated individuals who can learn new tools/technologies independently. Detail and process-oriented and organized. Flexibility to work rotating shifts planned ahead of time to provide around-the-clock support. A wizard at working with remote teams, showcasing exceptional teamwork. Ownership to work independently. Preferred Requirements Bachelor's degree in Engineering or Computer Science or relevant IT background OR an equivalent combination of education, training and experience. Experience with Ticketing Systems such as Zendesk, Jira, Intercom
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Technical Support Specialist
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Barcelona, Barcelona, España Cpm International A tiempo completoJob OverviewCpm International is a global leader in customer service, sales, and technical support solutions. We are seeking a highly motivated and experienced Technical Support Specialist to join our team.
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Technical Support Specialist
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Barcelona, Barcelona, España Head Hunt International A tiempo completoCompany Overview: Our client, a world leader in tech, is seeking an experienced Technical Support Specialist to join their Customer Service & Support Team in Athens, Greece. As a member of this team, you will play a vital role in delivering exceptional customer experiences and providing top-notch technical support.
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Customer Support Specialist
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Technical Support Specialist
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Barcelona, Barcelona, España Head Hunt International A tiempo completoJob Title: Technical Support SpecialistLocation: Athens, GreeceOur company, a leading provider of contact centre outsourcing services, is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will...
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Technical Support Specialist
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Barcelona, Barcelona, España Blu Selection A tiempo completoBlu Selection is a leading provider of sales and customer service solutions. We're looking for an exceptional Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you'll be responsible for delivering top-notch support to our customers.About the RoleThe ideal candidate will have strong technical aptitude, fluency...
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Technical Support Specialist for Finnish Customer Care
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Barcelona, Barcelona, España Head Hunt International A tiempo completoFinnish customer support technical support opportunities in Athens, Greece are available with our client.Location: Athens, GreeceOur client is a leader in the tech industry, providing excellent opportunities for experienced customer service and technology enthusiasts to work with top companies worldwide.A great chance to experience working in the world of...
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Technical Support Specialist
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Barcelona, Barcelona, España Merantix A tiempo completoJob OverviewAt Merantix, our Customer Support Team is a hub of innovative problem solvers who thrive on delivering exceptional customer experiences. We are seeking a skilled Technical Support Specialist to join our team and support our customers through their daily operations.About the RoleThis hybrid role combines remote and in-office work, offering...
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Technical Support Specialist
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Barcelona, Barcelona, España Bosch Group A tiempo completoJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at Bosch Group. As a key member of our customer service team, you will be responsible for providing top-notch technical support to our customers.This is a remote position, allowing you to work from the comfort of your own home. Our ideal candidate is a highly motivated and...
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Barcelona, Barcelona, España Cpm International A tiempo completoJob Summary We are seeking a skilled Technical Support Specialist to join our global team at Cpm International. As a Technical Support Specialist, you will play a critical role in ensuring exceptional customer service and technical expertise for our premium beverages brand, Guinness. Key Responsibilities • Handle all customer contacts, including...
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Technical Support Specialist
hace 2 meses
Barcelona, Barcelona, España Team A tiempo completoAbout the RoleSwiss-based Team.Blue is looking for a skilled Technical Support Specialist to join our second level support team. As a key member of our customer service team, you will be responsible for analyzing and resolving complex technical issues for our Swiss market clients.Key Responsibilities- Receive and respond to technical customer inquiries via...
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Barcelona, Barcelona, España Blu Selection A tiempo completoJob DescriptionAt Blu Selection, we are seeking a highly skilled Technical Customer Support Specialist to join our team in Barcelona, Spain.About the JobThe ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. The role involves providing high-quality technical support...
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Technical Support Specialist
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Barcelona, Barcelona, España Cataloxy A tiempo completoCompany Overview: Concentrix Spain is a global technology and services leader powering the brands of the future. Our mission is to improve businesses with technology and integrated solutions in over 70 countries.Salary: €21,000 - €24,000 per year, depending on experience and qualifications.Job Description: As a Technical Support Specialist, you will be...
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Technical Customer Support Specialist
hace 3 semanas
Barcelona, España Freightos (Tradeos, Ltd) A tiempo completo.WebCargo digitizes global freight sales for over 3,500 of the world's largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight. We're not alone,...
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Technical Customer Support Specialist
hace 3 días
Barcelona, Barcelona, España Minacs A tiempo completoWe're a global technology and services leader that powers the brands of the future, looking for a Technical Customer Support Specialist to join our team in Barcelona. As a key member of our customer-facing team, you will play a critical role in ensuring the satisfaction of our clients' customers.Career Growth and Personal DevelopmentAs a Technical Customer...
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Technical Support Specialist
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoWe are seeking a highly skilled Technical Support Specialist with native German language proficiency and strong English skills to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to customers via phone, email, and chat.**Key Responsibilities:**Offer comprehensive technical...
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Advanced Technical Support Specialist
hace 1 día
Barcelona, Barcelona, España Dynatrace Software Gmbh A tiempo completoAt Dynatrace Software GmbH, we're seeking an Advanced Technical Support Specialist to join our Global Customer Support team. This role offers a unique opportunity to work directly with customers, resolving technical issues and problems related to our SaaS and Managed products.Job Responsibilities:Recognize and solve complex customer problems related to our...
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Barcelona, Barcelona, España Blu Selection A tiempo completoWe are seeking a skilled Customer Support Specialist to join our team in sunny Barcelona. As a Technical Front Office Specialist, you will be the first point of contact for customers with inquiries related to telecom services.About the JobThe ideal candidate will have excellent communication skills, be comfortable with technical troubleshooting, and have a...
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Customer Support Operations Specialist
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Barcelona, Barcelona, España CPM International A tiempo completoWe are seeking a skilled Customer Support Operations Specialist to join our team at CPM International. Based in Barcelona, Spain, this role offers a unique opportunity to work with a global company that provides multilingual support solutions for clients worldwide.About the RoleThis is a full-time position with a starting salary of €25,000 gross per year...
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Barcelona, Barcelona, España Head Hunt International A tiempo completoHead Hunt International is seeking a skilled Polish Customer Service and Technical Support Specialist to join their team in Athens, Greece. This exciting opportunity offers the chance to work with a world-renowned company, providing excellent customer support and technical assistance to clients.The ideal candidate will have fluent Italian language skills and...
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Danish Technical Support Specialist
hace 6 días
Barcelona, Barcelona, España Head Hunt International A tiempo completoTechnical Support Opportunities in Athens, GreeceDanish-speaking customer support technical specialists are invited to join our team at Head Hunt International. We provide excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders.About the RoleA great opportunity if you wish to experience...