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Customer Support Technical Engineer
hace 3 meses
Our company seeks a highly motivated and experienced individual to join our team as aCustomer Support Technical Engineer.As a System Administrator, CRM Integrations, and Customer Support Specialist, you will be responsible for the day-to-day management and client support of external CRM Integrations and internal Web API submission platforms.
Responsibilities: Support external clients by communicating and assisting with current issues, including working with API keys and troubleshooting integrations. Support internal users by correcting errors on the platform and responding promptly to requests. Set up integrations through the user interface (UI). Coordinate webinar details with the team and clients, record and edit webinars, manage client revisions, and host webinars. Requirements: Experience with APIs, including knowledge of HTTP methods POST and GET. Practical experience with tools for testing APIs, such as Postman. Experience as a Technical Customer Support Specialist, Customer Support L2, Support Specialist with Salesforce, Technical Client Services Specialist, or Support Engineer. Search skills:ability to quickly find information and solutions using search engines and documentation. Multi-tasking, detail-oriented. High communication skills: ability to clearly and accurately convey information, satisfaction from constant communication with people. Resilience to stress and ability to work under pressure with high-profile clients. English C1 - full proficiency (including emails, calls, and virtual meetings). Knowledge of Ukrainian or Russian is a must Additional Advantages: Experience as a QA or CRM manager. Experience setting up internal module integrations with Client CRMs such as Marketo, HubSpot, SalesForce, Pardot, etc. We offer: We offer a competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD) Full Remote, Work schedule: Monday-Friday, from 2:00 pm to 11:00 pm EEST (incl. 60-min breaks) Interesting and long-term projects We support work-life balance and offer paid annual leave and paid sick days Opportunities for professional development and career growth Reduced Fridays during summer Our recruitment process: Interview with HR + one-way video interview Test task Technical interview with Team Final interview with the Hiring Manager
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