Technical Support Specialist

hace 7 días

Valencia, Valencia, España Blu Selection A tiempo completo

**Job Overview**

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Blu Selection. As a key member of our fintech support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

**Key Responsibilities**

  • Provide top-notch technical support to B2B customers, leveraging your expertise to resolve complex issues and improve customer satisfaction.
  • Collaborate with colleagues to identify opportunities for process improvements and implement changes that enhance the customer journey.
  • Work closely with cross-functional teams to troubleshoot and resolve payment inquiries, ensuring seamless transactions and customer satisfaction.
  • Develop and maintain in-depth knowledge of fintech industry trends, technologies, and best practices to stay ahead of the curve.
  • Contribute to the development of business processes and procedures that drive customer satisfaction and loyalty.

**Requirements**

  • Native-level proficiency in the Dutch language and a C1 level in English.
  • Excellent communication and problem-solving skills, with a proactive and solution-oriented approach.
  • Strong analytical and technical skills, with the ability to learn and adapt quickly.
  • Experience working in a fast-paced, customer-centric environment, with a focus on delivering exceptional customer experiences.

**What We Offer**

  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including Spanish classes, fitness bootcamps, and mindfulness classes.
  • The chance to work with a talented team of professionals, driving innovation and excellence in the fintech industry.

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