Technical Support Specialist

hace 7 días

Valencia, Valencia, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Blu Selection. As a key member of our fintech support team, you will be responsible for providing exceptional customer service to our B2B clients.

Key Responsibilities
  1. Customer Support: Provide timely and effective support to our clients via various communication channels, ensuring their financial technology needs are met.
  2. Process Improvement: Collaborate with our team to identify areas for process improvement, implementing changes to enhance the customer experience and drive business growth.
  3. Troubleshooting and Innovation: Troubleshoot technical issues, innovate solutions, and drive change management to ensure seamless customer experiences.
  4. Payment Inquiries: Handle payment inquiries from sellers and buyers through various client platforms, ensuring timely and accurate resolutions.
  5. Trustpilot Reviews: Monitor and respond to Trustpilot reviews, working to improve our overall company NPS through exceptional service.
  6. Flagging and Escalation: Flag and escalate customer queries, developing suitable solutions to meet their needs.
  7. Business Process Mapping: Map and improve business processes to enhance the customer journey and satisfaction.
Requirements

To succeed in this role, you will need:

  1. Language Proficiency: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  2. Technical Skills: Competency in using computers and relevant software.
  3. Communication Skills: Excellent communication skills, with the ability to articulate complex technical information to non-technical stakeholders.
  4. Problem-Solving Skills: Proactive and solution-oriented, with a strong ability to troubleshoot and resolve technical issues.
  5. Teamwork: A willingness to work collaboratively with our team to drive business growth and improve customer experiences.
What We Offer

As a Technical Support Specialist at Blu Selection, you can expect:

  1. Professional Development: Opportunities to develop your skills and knowledge in fintech and customer support.
  2. International Environment: A dynamic and international working environment with 20+ nationalities.
  3. Benefits: A range of benefits, including Spanish classes, great Friday evening drinks, fitness bootcamps, mindfulness classes, and more.
About Blu Selection

Blu Selection is a tech startup based in Valencia, Spain. We are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. If you are a motivated and skilled Technical Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.

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