Technical Support Specialist

hace 6 días

Valencia, Valencia, España Blu Selection A tiempo completo

About Blu Selection

We are a dynamic fintech company based in Valencia, Spain, dedicated to providing innovative solutions for the financial industry. Our team is passionate about delivering exceptional customer experiences and driving business growth.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the success of our customers by providing timely and effective support.

Key Responsibilities

  • Provide exceptional customer support through various communication channels, including email, chat, and phone.
  • Collaborate with colleagues to identify and implement process improvements that enhance the customer experience.
  • Troubleshoot and resolve technical issues in a timely and professional manner.
  • Manage and resolve payment inquiries from sellers and buyers through various client platforms.
  • Monitor and improve Trustpilot reviews to maintain a high level of customer satisfaction.
  • Escalate customer queries and develop suitable solutions to resolve issues.
  • Map and improve business processes to enhance the customer journey and satisfaction.

Requirements

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  • Competency in using computers and software applications.
  • Excellent communication and problem-solving skills.
  • Proactive and solution-oriented approach.
  • Interest in working in a dynamic and ambitious team.

What We Offer

  • Spanish language classes to enhance your skills.
  • Great Friday evening drinks and social events.
  • Fitness bootcamps to stay fit and active.
  • Mindfulness classes to promote well-being.
  • A dynamic and international working environment with 20+ nationalities.
  • Opportunities for professional growth and development.

About the Role

This is an exciting opportunity to join a growing fintech company and contribute to the success of our customers. If you are a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply.

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