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Technical Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Support Specialist to join our team at Blu Selection. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support to our B2B clients in the fintech industry.
Key Responsibilities- Customer Support: Provide timely and effective support to B2B customers through various communication channels, ensuring their financial future is planned and executed smoothly.
- Collaboration and Innovation: Work closely with colleagues to brainstorm and implement innovative solutions to improve the customer experience, driving business growth and customer satisfaction.
- Troubleshooting and Problem-Solving: Troubleshoot and resolve complex customer queries, escalating issues as necessary to ensure timely resolution and maintain high customer satisfaction.
- Process Improvement: Analyze and improve business processes to enhance the customer journey, identifying areas for optimization and implementing changes to drive efficiency and effectiveness.
- Communication and Interpersonal Skills: Develop and maintain strong relationships with customers, colleagues, and stakeholders, ensuring effective communication and collaboration to achieve business objectives.
- Language Proficiency: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
- Technical Skills: Competency in using computers and relevant software applications.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze complex customer queries and develop effective solutions.
- Professional Development: Opportunities for professional growth and development, with a focus on improving communication, innovation, and implementation of new technology.
- International Working Environment: Work in a dynamic and international environment with 20+ nationalities, fostering a culture of diversity and inclusion.
- Benefits and Perks: Enjoy a range of benefits and perks, including Spanish classes, great Friday evening drinks, fitness bootcamps, mindfulness classes, and free lunch and breakfast at the office.
Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam, dedicated to connecting international candidates and companies. We are passionate about helping individuals achieve their career goals and supporting businesses in finding the best talent.
