Customer Success Specialist
hace 1 mes
Customer Success Specialist Looking for a talented Technical Support Specialist to join our Customer Success Team. You will be supporting all of our broadcast and sports venue clients around the world. From the Olympics to the Super Bowl to election nights, we power graphics and broadcast workflows for all the biggest names in broadcast and sports. What you'll do Be the first point of contact for customers experiencing technical issues Own reported issues and see them through to resolution Diagnose, troubleshoot, and identify solutions to resolve customer issues Reproduce customer issues in lab environment Work cross functionally with internal teams to escalate and track unresolved issues Communicate accurately, regularly and promptly with customers experiencing issues Document root causes and steps to resolution issues through internal case-management system Update and maintain our internal knowledgebase Experience we're looking for: Experience diagnosing/fixing/troubleshooting hardware and software issues Demonstrated skills in configuring/troubleshooting RAID arrays Hands on experience with system imaging software (i.E. Symantec Ghost or similar) Knowledge of basic Networking, TCP/IP and Windows file sharing Experience setting up and maintaining Microsoft SQL and SQL Clustering Technical knowledge of installing and maintaining operating systems - specifically Microsoft Windows Server, Windows XP, Windows 7, Windows 10, and Linux CentOS Customer service experience in a technical support environment Must be proficient in any of the following languages: English, Spanish, German, French (read, write, speak) Excellent troubleshooting and debugging skills Well-organized, very detail oriented, and able to work on multiple projects Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Keen attention to detail with accurate record keeping Must be able to work with a team as well as independently German and Spanish speaking are preferred. Bonus if you have the following: Scripting experience with C#, Python or other popular languages Knowledge of Adobe Photoshop and/or Creative Suite a plus Additional education and computer courses are assets Prior knowledge of Salesforce or similar CRM systems will be an asset Travel: 5%-10% travel may be required #J-18808-Ljbffr
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Customer Success Manager
hace 1 mes
Zaragoza, España Sap A tiempo completo.What we offer We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We...
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Customer Success Manager
hace 2 meses
Zaragoza, España Sap Se A tiempo completo.Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid) Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...
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Customer Success Senior Specialist With French Or German
hace 2 semanas
Zaragoza, España Amadeus A tiempo completo.Customer Success Senior Specialist with French or German Apply locations: Madrid, Barcelona Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: December 19, 2024 (17 days left to apply) Job Title: Customer Success Senior Specialist with French or German Summary: The Customer Success Senior Specialist (CSSS) is responsible for...
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Customer Success Specialist
hace 3 meses
Zaragoza, España Samaipata A tiempo completo.Embat was born to design the best way for medium and large sized enterprises to plan their finances and monitor their cash flow in real time.We are building a financial management platform that allows them to understand what has happened in the past, track what is happening today and forecast the future of their businesses.Our mission is to build a product...
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Customer Experience Specialist
hace 3 semanas
Zaragoza, Zaragoza, España Cross Border Talents A tiempo completoAt Cross Border Talents, we are seeking a skilled Customer Experience Specialist to support our advertisers in the Spanish market. This exciting opportunity allows you to work with a leading advertising platform and make a real impact on client success.
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Customer Success Manager
hace 2 meses
Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Customer Success Manager
hace 2 meses
Zaragoza, España Sinch A tiempo completo.Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world's largest tech...
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Customer Onboarding Specialist
hace 1 mes
Zaragoza, España Cobee A tiempo completo.About Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work . As we fight for that vision, we truly believe that we can improve the...
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Enterprise Customer Success Manager
hace 1 mes
Zaragoza, Zaragoza, España Ab Tasty A tiempo completoCustomer Success Manager Job DescriptionWe are looking for an experienced professional to join our team in Spain as a Customer Success Manager. As a key member of our Customer Success team, you will be responsible for guiding and advising clients on the best ways to maximize the value of our solutions. This includes working closely with the Sales, Account...
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Customer Success Manager
hace 4 semanas
Zaragoza, España Xm Cyber A tiempo completo.XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
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Customer Success Manager
hace 3 meses
Zaragoza, España Xm Cyber A tiempo completo.XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
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Customer Success Manager
hace 2 meses
Zaragoza, España Cobee A tiempo completo.About Us & Our CultureWe, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the...
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Customer Success Manager, Iberia
hace 4 semanas
Zaragoza, España Denodo Technologies, Inc. A tiempo completo.Customer Success Manager, Iberia Country: ES City: Madrid Job Category: Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and enterprise data...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Launchmetrics A tiempo completoAbout the RoleThe Customer Success Representative Post-Sales will be responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention. This role is responsible for the successful set-up and kick-off for new clients, paving the way for solid system adoption.Key ResponsibilitiesBe an expert on system functions and...
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Customer Success Manager
hace 2 meses
Zaragoza, España Righthand A tiempo completoDesde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...
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Strategic Customer Success Professional
hace 4 semanas
Zaragoza, Zaragoza, España Hashicorp A tiempo completoAbout the RoleThe Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value by delivering onboarding, consumption, and risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.ResponsibilitiesBe part of the...
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Head Of Customer Success
hace 7 días
Zaragoza, España Flowww A tiempo completo.¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento ? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...
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Customer Success Specialist
hace 3 días
Zaragoza, España Flowww A tiempo completo.¿Estás listo para unirte a un proyecto apasionante y en constante crecimiento ? ¿Te emociona la idea de formar parte de un equipo donde cada día es un nuevo desafío y donde puedes aprender y crecer junto a tus compañeros y clientes? ¿Buscas impulsar tu desarrollo profesional mientras contribuyes al éxito de una empresa que lidera la transformación...
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Customer Success Manager
hace 4 semanas
Zaragoza, Zaragoza, España Sap A tiempo completoAbout the RoleAs a Customer Success Manager at SAP, you will have the opportunity to work with clients across the globe, helping them navigate their business journeys with our innovative solutions.We offer a dynamic and collaborative work environment that fosters innovation, creativity, and growth. Our team is passionate about delivering exceptional customer...
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Lead Customer Success Manager, Enterprise
hace 2 meses
Zaragoza, España Product School A tiempo completo.Lead Customer Success Manager, Enterprise We're on a mission at Product School…… to empower people to build better products!As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations.In addition to offering the industry's most recognized Product Management...