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Guest Experience Associate
hace 2 meses
ÚNETE A NUESTRO EQUIPO EN HYATT REGENCY BARCELONA TOWER
¿Eres un apasionado de la hospitalidad y buscas un lugar donde cada día sea una nueva aventura?
Entonces, tenemos la oportunidad perfecta para ti
Buscamos un Superhéroe del Servicio al Cliente
Recepcionista Extraordinario
¿Quiénes Somos?
En el Hyatt Regency Barcelona Tower, no solo ofrecemos una estancia, ofrecemos experiencias Nuestra impresionante torre es un ícono de la ciudad y estamos buscando a alguien que nos ayude a llevar nuestra hospitalidad a nuevas alturas.
Tu Misión (si decides aceptarla):
· Asiste a todos los huéspedes y visitantes del Hotel en la entrada del hotel, dándoles la bienvenida y ayudándoles con el equipaje siguiendo el circuito estipulado.
· Acompaña a los clientes hasta la recepción del hotel, deseándoles feliz estancia e introduce al departamento de recepción.
· Se ocupa de la organización (entrega y recogida) del servicio de equipajes a todos los huéspedes (atención especial de grupos) identificando cada equipaje y verificando identidades
· Recoge los paquetes de mensajeros, correo y otros envíos que puedan llegar al hotel registrándolos en el registro creado al efecto.
· Asiste al departamento de Guest Relations, tomando nota de las tareas a ejecutar, ejecutándolas y reportando status de las mismas a departamento.
· Asiste al departamento de Recepción, tomando nota de las tareas a ejecutar, ejecutándolas y reportando status de las mismas a departamento.
· Proporciona información de los servicios del hotel e información de carácter turístico de la ciudad, etc.
· Vela por la buena imagen de la entrada del hotel y pre-hall, así como de los carros de equipaje, papeleras, ceniceros.
· Asegurar el más alto nivel de satisfacción de los huéspedes ofreciendo un servicio atento a cada huésped y asociado.
· Escuchar cuidadosamente para entender todas las solicitudes de los huéspedes, responda con la acción apropiada y proporcione información precisa. Resolver cualquier problema de forma rápida y eficiente.
· Abordar las preocupaciones o problemas de los huéspedes de manera rápida y efectiva, esforzándose por superar las expectativas de los huéspedes en la resolución de cualquier problema.
· Colaborar con otros departamentos para garantizar la satisfacción del huésped y la resolución sin problemas de cualquier problema.
· Uso de uniformidad y presencia adecuado en todo momento
· Realizar con creatividad y eficiencia momentos WOW (factor sorpresa que nos hace vivir experiencia Hyatt Regency a los huéspedes).
· Atiende las quejas y sugerencias de los clientes y las remite a su superior en el caso de no poder solventarlas
Lo que traes contigo
· Se requiere formación universitaria en Turismo.
· Conocimientos en gestión de quejas, gestión de equipos.
· Es imprescindible que aporte conocimientos avanzados en herramientas informáticas (Office, SAP).
· Se requiere una experiencia previa en un rol orientado al servicio al cliente de alrededor de 1 año, , valorable 6 meses, preferiblemente en un entorno hotelero de lujo.
· Habilidades excepcionales de comunicación interpersonal.
· Fuertes habilidades para resolver problemas y la capacidad de mantener la calma bajo presión.
· Conocimiento de atracciones locales, restaurantes y opciones de transporte preferido.
· Imprescindible nivel alto del idioma inglés, valorable francés y/o alemán.
Lo que te ofrecemos:
Ambiente de Trabajo Dinámico: Cada día es una nueva aventura, trabajando con un equipo de profesionales apasionados.
Oportunidades de Crecimiento: Queremos ayudarte a desarrollar tu carrera y crecer con nosotros.
Beneficios Competitivos: Incluyendo descuentos en hoteles Hyatt y Hesperia en todo el mundo.
Fiestas y Eventos: Nos encanta celebrar nuestros logros juntos, desde fiestas de empleados hasta eventos especiales.
-Manutención y uniforme de trabajo
-Turnos seguidos y rotativos
¿Listo para Despegar?
Si estás preparado para unirte a un equipo donde el trabajo se siente menos como trabajo y más como una pasión, queremos saber de ti
Aplica Ahora: Envía tu CV a .
Haz de cada día una experiencia inolvidable en el Hyatt Regency Barcelona Tower
