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Front Desk Associate

hace 2 meses

Barcelona, Barcelona, España Miiro Hotels A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Miiro Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Experience: Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Check-in and Check-out: Assist guests with the check-in and check-out process, including handling room assignments, key cards, and other related tasks.
  • Guest Support: Respond to guest inquiries, provide directions, and offer assistance with event schedules and other information related to their stay.
  • Conflict Resolution: Address guest complaints in a professional and courteous manner, soliciting feedback to drive continuous improvement in guest satisfaction.
  • Proactivity: Anticipate and exceed guest expectations by taking proactive steps to ensure their needs are met.
  • Security and Safety: Maintain a high level of awareness and attention to detail to ensure the security of guest room access and adherence to health, hygiene, and fire life safety policies.
Requirements
  • Experience: Proven experience as a front desk associate or in a similar role.
  • Language Skills: Fluency in Spanish and English.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
Benefits
  • Training and Development: Opportunities for growth and development through training programs.
  • Employee Discounts: Discounts on hotel services and amenities.
  • Free Meals: Complimentary meals during working hours.
  • Uniforms and Laundry Service: Provided uniforms and laundry service.