Operations Manager

hace 5 días

Barcelona, Barcelona, España Ukio A tiempo completo

About Ukio

We are a pioneering startup in the residential real estate market, disrupting traditional norms with our innovative approach. Our mission is to empower individuals to live life on their own terms, providing fully furnished and artfully designed apartments for flexible stays. We remove the hassle of finding a rental, offering a seamless experience with no long-term contracts, security deposits, or broker fees.

Our Culture

We value diversity, compassion, and honesty above all else. Our team is composed of dedicated, collaborative, and results-driven individuals who thrive in a dynamic environment. We encourage creativity, autonomy, and a growth mindset, fostering a culture that promotes individual contributions and celebrates diversity.

The Role

As a Guest Operations Manager, you will play a pivotal role in managing the day-to-day operations of our city portfolio. Your primary objective will be to ensure a seamless and delightful experience for guests throughout their stay. Key responsibilities include:

  • Managing the team, recruiting, training, and mentoring new team members
  • Conducting regular performance evaluations and providing feedback
  • Planning and executing a smooth check-in and check-out process for guests
  • Ensuring accurate reporting of apartment information and managing databases
  • Developing and implementing preventive maintenance programs to enhance apartment functionality
  • Overseeing the guest operations team and maintaining high service standards
  • Managing budgeting and resource allocation to maximize efficiency and maintain service excellence within budget constraints
  • Providing reporting and analysis on team performance and key metrics

About You

We are seeking an experienced Hospitality/Guest Operations Manager with a minimum of 3+ years of experience in a similar role. Key qualifications include:

  • Strong organizational and communication skills
  • Fluency in Spanish and English
  • Flexibility, resilience, and comfort with ambiguity and change
  • Strong leadership skills and ability to improve operational processes
  • Great planning and attention to detail

Ukio's Benefits

We offer a comprehensive benefits package, including:

  • Private Health Insurance with SANITAS
  • Flexible retribution with Payflow
  • UKIO Anniversary gift
  • Team buildings and office events
  • Transportation card
  • Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn

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