Customer Service Assistant

hace 1 mes


Barcelona, Barcelona, España PronoKal Group - A Nestlé Health Science Company A tiempo completo

PronoKal Group (A Nestlé Health Science Company) es un proveedor líder de programas de pérdida de peso supervisados por profesionales de la salud en el mercado europeo, con más de pacientes tratados exitosamente en más de 14 países, durante más de 20 años.

Buscamos talentos ambiciosos y motivados, que realmente puedan ayudar a escalar nuestro negocio tomando lugar como Customer Service Assistant en nuestra oficina de Barcelona. Si estás en búsqueda de retos y te gustan los retos, este es tu momento de iniciar una nueva aventura y poder ser parte de este crecimiento en PronoKal Group .

¿Cuáles serán tus funciones?

Gestionar y resolver consultas e incidencias relacionadas con los servicios y productos de PronoKal Group,Gestionar tickets en el Servicio de Asistencia Técnica para aplicaciones digitales (Web B2B, APP, Ecommerce).Asegurar la resolución oportuna de incidencias de tipo 1 y distribuir tareas para incidencias de tipo 2.Recibir, validar y procesar hojas de idoneidad, documentos y formularios de diversos canales.Gestionar devoluciones y cambios de productos, incluyendo análisis de motivos y coordinación con el almacén.Supervisar y monitorear pedidos nacionales e internacionales, así como de comercio electrónico (Ecommerce).Dar soporte con cobros, financiación de pacientes y gestión de pagos.Realizar el cierre administrativo diario en coordinación con el almacén.Cumplir con los indicadores de efectividad establecidos y reportar KPI's de uso de las aplicaciones.Proponer mejoras para reducir el volumen de incidencias.

¿Qué es indispensable en tu candidatura?

Formación profesional.Experiencia previa en Servicio de Atención Técnica.Idiomas: Inglés nivel B2 - hablado y escrito.Valorable conocimiento en JIRA y CRM.

¿Qué te ofrecemos?

Contrato indefinido a 30h semanales.Horario de 14 a 20h de lunes a viernes.Beneficios Sociales mediante Retribución Flexible (guardería, transporte, restaurante, seguro médico).Acceso a gimnasios y actividades físicas por cuotas mínimas.Descuento en productos Nestlé.Y sobre todo, un equipo agradable y aprendizaje ¿Cómo es el proceso de selección?

1a Fase: Criba curricular.

2a Fase: Entrevista telefónica y presentación de la candidatura.

3o Fase: Entrevista online con HR y Hiring Manager.

4o Fase (si se requiere): Entrevista final o prueba profesional.

¿Preparad@ para el reto?

En PronoKal Group nos comprometemos a integrar la diferencia como valor, avanzando en la construcción de una plantilla que integre perfiles profesionales diversos independientemente de su género, orientación sexual, raza, nacionalidad, edad, religión, discapacidad, o cualquier otra circunstancia social y/o personal.



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