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About the Role
We are seeking a highly skilled and empathetic Customer Service Representative to join our International team of Travel Customer Service based in Barcelona. As a key member of our team, you will be responsible for providing top-notch service and coordinating assistance operations to ensure optimal solutions for our clients.
Key Responsibilities
- Deliver prompt and customized customer support aligned with policy coverage, ensuring a high level of client satisfaction.
- Interact confidently with diverse customers, understanding their needs and providing tailored solutions.
- Orchestrate actions to resolve client requests, handling international calls and emails, and documenting actions in the system.
- Facilitate collaboration between operations and internal teams by creating clear management plans and enhancing communication.
- Provide insights on medical claims decisions when required for efficient service delivery.
- Ensure adherence to service protocols to maintain high customer service standards.
Requirements
- Effective communication skills in English, with a good level of Spanish preferred.
- Empathy and sensitivity towards customers dealing with medical issues.
- Strong customer service abilities.
- Initiative, judgment, problem-solving skills.
- Exceptional organizational and time management proficiencies.
- Professional work ethic aligned with core values and behaviors.
- Flexibility and results-driven approach.
- Proficiency in computer skills, including Word and Excel.
- Ability to handle pressure and maintain focus on delivering excellent service.
- Team player with effective communication and flexibility to collaborate with various departments.
About AXA Group
AXA Group is a global leader in insurance and asset management, focusing on protecting and advising clients across various life stages. With over 100 million clients, we are dedicated to transforming from payer to partner, emphasizing risk prevention.
Our Mission
Empowering people to enhance their lives.
Our Values
Customer-centric, Courage, Integrity, One AXA.
