Team Manager Account Support EMEALA
hace 2 meses
Are you passionate about leading and developing a highly skilled team to achieve outstanding results?
Do you thrive in a dynamic environment where you can drive sales revenue and growth optimization?
About our Team
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the Role
The Account Support EMEALA team in Madrid supports Elsevier's sales force and customers across Europe, the Middle East, Africa, and Latin America. Reporting to the Director of Account Support EMEALA, you manage a team of 8-12 FTE and oversee offshore support in India. Your team handles order management for new sales and renewals, with an annual contract base of $150-200M. Responsibilities include end-to-end project management of high-value renewal deals (up to $150M) involving sales, agents, customers, and various departments like collections, legal, and the offshore team in India.
Responsibilities
Managing a team of highly educated & skilled staff, inclusive of personal development of team members
Leveraging skills and knowledge of the team to assist in commercial activities on top of their day-to-day responsibilities
Ensuring sales process is effectively supported. Meeting weekly revenue targets for closure of both renewal and new business and planning renewal pipeline on a monthly basis
Developing and communicating renewal project plans with internal stakeholders & customers
Driving sales revenue and growth optimization. Proactively delivering account analysis and upsell opportunities to sales. Driving and managing active renewals of small (
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